Description

Edamerica of Knoxville, TN is looking to hire 35 on-site full-time Customer Service Representatives. Edamerica is a division of Edfinancial Services which has been recognized as a National Top Workplace for 2023. We partner with colleges and universities across the country to help prospective, current, and prior students regarding financial aid, admissions, billing, registration and student loan delinquency. Do you want a set schedule so you can plan your days off in advance? Would you like to join an established and growing local company where there is potential for career advancement? If so, please read on!

This Customer Service Representative position earns a competitive base wage of $16.20/hour. We also offer great benefits and perks, with an additional $4.41/hour for medical, dental, vision, a flexible spending account (FSA), or a health savings account (HSA). If benefits are not needed, you keep the additional $4.41! We offer 11 paid holidays including Black Friday and Christmas Eve. We also offer generous paid time off (Vacation and Sick) that starts to accrue on your first day, experienced supportive leadership, and a positive team-oriented culture. If this sounds like the right opportunity for you, apply today!

ABOUT EDFINANCIAL We continue to grow and just had the best year in our company’s 30-year history. Edamerica is an extended business office for colleges and universities across the country. In these concerning economic times, you will have peace of mind knowing we are a solid company, and there is always work to be done in higher education. We hire people who are looking for more than just a job. We love to promote from within. We have a casual work environment, but we are serious about making sure our employees have a voice and feel like they are a part of the team. We believe that happy, engaged employees add value to our company. We promote a healthy work-life balance even offering a flexible mental health day for self-care. We also emphasize personal development through our tuition reimbursement and leadership development programs.

 A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE As a Customer Service Representative, the daily responsibilities include answering inbound calls from students and parents, making outbound calls to current or prior students, operating multiple computer programs, and offering first-class customer service. You will have support from senior agents and leadership who are just a phone call away when you need assistance. You will feel rewarded by helping to support students with their life-changing journey. 

QUALIFICATIONS FOR A CLIENT SERVICE REPRESENTATIVE

• High school diploma (Associates degree preferred)
• Computer skills
• Exceptional customer service and phone skills

We will train the right person on the technical aspects of our software and best practices. Do you have excellent communication skills, both written and verbal? Are you comfortable talking on the phone? Do you enjoy building relationships with people? Are you team-oriented? Do you have creative problem-solving skills? If so, you might just be perfect for this Edamerica Customer Service Representative position!

WORK SCHEDULE This position requires flexibility to work evenings throughout the week depending on the business needs and occasional overtime during peak seasons. 

Hours of Operation (EST) Monday - Thursday 8:00 a.m. - 8:00 p.m and Friday 8:00 a.m. – 6:00 p.m. Closed Saturday and Sunday

READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this customer service job, please fill out our initial 5-minute, mobile-friendly application. We look forward to meeting you!