1 IT Operations Technician Job in Kansas, MO
Edelman Financial Engines is Hiring an IT Operations Technician Near Kansas, MO
At Edelman Financial Engines (EFE), we believe everyone deserves to move their financial life forward!
We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them forward with empathy, integrity and invention. We uphold that same standard of respect and commitment for clients and colleagues alike.
Founded on the idea that financial education is a fundamental right for everyone, Edelman Financial Engines continues to grow and challenge the status quo. We’re moving forward, together. If our purpose-driven commitment inspires you, we invite you to consider joining our team.
As a IT Operations Center Technician on the Secure Infrastructure and IT team, you’ll play a pivotal role by being the first contact for our end users experiencing issues with their laptops or accessing systems critical to their responsibilities
In addition to an earnest desire to help people, we are looking for the ideal candidate to complement the team’s existing talents. For this role, we are seeking a candidate with proven IT Operations Center monitoring experience as well as laptop/desktop support experience. If you are a self starter, have experience with monitoring tools and customer service focused, this may be an opportunity for you!
Responsibilities:
- Monitoring: Monitoring and managing IT systems, applications, networks and laptops using various tools, including network management software, system management tools, and other monitoring tools.
- Troubleshooting: Analyzing laptop, system and network issues and taking appropriate actions to resolve them. This may include escalating the issue to Level 2 or 3 support teams when necessary.
- Documentation: Maintaining detailed documentation of incidents, issues, and resolutions in a knowledge base, ensuring that information is accurate and up-to-date.
- Communication: Communicating with end-users, service providers, and other IT personnel regarding incidents, issues, and outages. You will be responsible for managing expectations and communicating progress throughout the incident resolution process.
- Incident Management: Managing incidents from initiation to resolution in accordance with defined ITIL processes.
Requirements:
- 1-3 Years of Experience
- Experience with IT systems, applications, networks and laptops
- Knowledge of ITIL and incident management.
- Strong problem-solving skills and customer service skills.
- Certifications such as CompTIA A and Network are preferred
About Edelman Financial Engines
Job Summary
Full Time
Business Services
$63k-84k (estimate)
03/16/2024
06/12/2024
edelmanfinancialengines.com
SANTA CLARA, CA
500 - 1,000
1987
RIC EDELMAN
$200M - $500M
Business Services
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About Edelman Financial Engines
Overview We put the personal in personal finance. Since 1986, Edelman Financial Engines has been committed to always acting in the best interest of our clients. We believe that all investors not just the wealthy deserve personalized, comprehensive financial planning and investment advice. In 2018, two of Americas most prominent financial planning and investment management firms, Edelman Financial Services and Financial Engines, merged to become Edelman Financial Engines and the way people plan, save and invest was forever transformed. Today were Americas top independent financial planning a...nd investment advisor, recognized by InvestmentNews1 and Barrons2. We have 178 planner offices nationwide, and 1.2 million clients trust us to manage over $212 billion in assets. Learn more at www.edelmanfinancialengines.com. 2019 Edelman Financial Engines, LLC. Financial Engines and Edelman Financial EnginesTM are trademarks of Edelman Financial Engines, LLC. All advisory services offered through Financial Engines Advisors L.L.C. (FEA), a federally registered investment advisor and wholly owned subsidiary of Edelman Financial Engines, LLC. FEA may also be referred to as Edelman Financial Engines or Financial Engines. Results are not guaranteed. 1 Ranking and status for 2018. For independence methodology and ranking, see InvestmentNews Center (http://data.investmentnews.com/ria/). 2 The Top 40 Independent Advisory Firm Ranking issued by Barrons is qualitative and quantitative, including assets managed, the size and experience of teams, and the regulatory records of the advisers and firms. Firms elect to participate, but do not pay to be included in the ranking. Investor returns/experience are not considered. 2018 ranking refers to Edelman Financial Services, LLC. (EFS), which combined its advisory business in its entirety with Financial Engines Advisors L.L.C. (FEA) in November 2018. For the same survey, FEA received a precombination ranking of twelfth.
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The job skills required for IT Operations Technician include IT Operations, Troubleshooting, Customer Service, Problem Solving, Commitment, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Operations Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Operations Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Operations Technician positions, which can be used as a reference in future career path planning. As an IT Operations Technician, it can be promoted into senior positions as a CRM Program Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Operations Technician. You can explore the career advancement for an IT Operations Technician below and select your interested title to get hiring information.
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