102 IT Support Manager Jobs in Charleston, SC
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ECPI University is Hiring an IT Support Manager Near Charleston, SC
Overview
This position will work at ECPI University’s Charleston, SC campus located at 3800 Paramount Dr.
Transform your Career at ECPI University
Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.
Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.
Position Summary
The IT Support Manager role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues. In addition, the position will supervise IT Support staff including Federal Work Study (FWS) workers and Computer Lab Assistants.
Responsibilities
- Supervise IT support staff.
- Train work study students.
- Install desktop operating systems.
- Configure and troubleshoot hardware.
- Monitor and respond to helpdesk requests.
- Gather support issues information and analyze the symptoms and figure out the underlying problem.
- Escalate helpdesk requests to tier 2 and tier 3 personnel.
- Assist students, faculty, and staff with access to IT services provided.
- Create student accounts before each term start.
- Manage the network cable plant.
- Configure and manage classroom images.
- Maintain software and hardware inventories.
Qualifications
Education/Experience
- AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
- 2-5 years previous experience as a consumer support technician
- Supervisory experience preferred
Skills/Abilities
- Excellent customer service skills
- Excellent oral and written communication skills
- Detail oriented
- Ability to lift 5-25 pounds safely
Benefits of Employment
ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.
Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.
Job Summary
Full Time
Education & Training Services
$108k-138k (estimate)
05/08/2024
05/11/2024
ecpi.edu
VIRGINIA BEACH, VA
1,000 - 3,000
1994
GWEN CLAYBONE
$10M - $50M
Education & Training Services
Related Companies
About ECPI University
According to the National Student Clearinghouse Research Center, the average time it takes for a student to earn their bachelors degree is 5.8 years. ECPI University students, however, do earn their degrees in less than half that time! Most of our graduates DO earn their bachelors degree in 2.5 years or less! At ECPI University, our supportive faculty and staff are dedicated to your success from the moment you arrive on campus. Our tradition of hands-on, student-centered education is an effective way to build skills, and our flexible, accelerated programs are designed to accommodate your sched...ule. From student support services to employer partnerships, ECPI University is committed to our students success. We have campuses throughout Virginia, North Carolina, South Carolina, Florida and Online!
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The job skills required for IT Support Manager include Customer Service, Written Communication, Innovation, Computer Science, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Manager. Select any job title you are interested in and start to search job requirements.
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