About the team and the role:

Joining the eBay's Verticals team means you play a pivotal role in defining the shopping experience of tomorrow. We are dedicated to creating a personalized journey for our users, integrating innovative solutions that span local and global scales. Our ethos of building, accelerating, and reinventing sets the stage for our ambitions, especially within the refurbished and sustainable markets. If you're passionate about making a difference and have a curiosity about turning challenges into opportunities, your place is here with us.

The Program Operations Manager for the US Refurbished Category Team is a strategic leadership role responsible for overseeing and improving the operational efficiency and effectiveness of the program. This role involves managing high-impact projects and diverse workstreams to ensure the successful delivery and maintenance of eBay's refurbished program both in the US and globally.

What you will accomplish:

• Strategic Program Leadership: Optimize team bandwidth and focus by streamlining operations and reducing horizontal dependencies. Ensure that team efforts are aligned with business objectives, enhancing overall productivity and impact.

• Operational Excellence: Manage multiple warehousing strategies to support inventory distribution and ensure efficient logistics operations, contributing to an enhanced buyer and seller experience.

• Enhanced Customer Solutions: Lead all aspects of initiatives such as program validations/vetting and warranty enhancements to ensure high standards of customer satisfaction and trust in our refurbished products.

• Program Governance and Compliance: Maintain meticulous program governance across all channels and ensuring compliance with necessary environmental and regulatory constraints.

• Cross-Functional Collaboration: Work closely with Marketing, Communications, Product, Business Development, and Legal teams to drive program initiatives and ensure cohesive strategy implementation.

• Global Support and Expansion: Focus on maintaining and expanding the eBay Refurbished program in the US while providing support for global market integrations.

• Innovative Marketing and Events: Spearhead involvement in major marketing initiatives and events to promote the refurbished category and engage with a broader audience.

• Committee Leadership: Drive eBay culture and foster a positive and engaging work environment, enhancing team morale and promoting a culture of inclusivity and collaboration.

What you will bring

• Proven experience in program management and operations within the technology or eCommerce sector.

• Proven track record of driving strategic initiatives from concept to execution, delivering tangible results.

• Exceptional communication skills, with the ability to engage and influence collaborators at all levels.

• Strong analytical approach, paired with a knack for problem-solving and process optimization.

• Experience in product lifecycle management and agile methodologies.

• A deep understanding of customer experience strategies and site merchandising best practices.

• Proficiency in project management tools (e.g., JIRA, Confluence, GDocs).

• A BA/BS degree or equivalent practical experience is required.