Description

The Admissions Specialist reports to the Practice Administrator and is responsible for answering and directing telephone calls, greeting members, obtaining and completing initial member paperwork, checking enrollment & funding status in multiple databases, scheduling transportation and clinical appointments, helping with ongoing audits and providing support to the clinical staff.

Essential Duties and Responsibilities:

• Must be able to establish rapport with members and persons presenting to ESBF
• Must be able to conduct the initial screening and triage of member service requests within the required timeframes
• Must be able to maintain communication with PA and clinical staff to facilitate member care
• Provides quality customer service
• Ensures completion and accuracy of intake packet and benefits status
• Notifies clinical personnel of emergent clinical or medical needs of persons presenting at ESBF
• Provides timely notification to other departments to ensure members are assessed within required time frames
• Responsible for scheduling appointments
• Calls members to remind them of their scheduled appointments
• Arranging transportation for members as needed
• Adheres to all agency policies, procedures, and protocols
• Collects data required for documentation to ensure the delivery of prompt member services including benefit lookups, chart lookups, enrollment status and reviewing paperwork for completeness
• Must be flexible to cover all business hours: 7am to 7pm some days and potentially Saturday morning
• Any other duties as assigned

Requirements

• Must be able to work in-person/in-office at all times. Not a remote or hybrid position.

Experience:

• 1 -2 years’ experience in a customer service or behavioral health setting preferred.

Education:

• High school diploma or equivalent required.

Regulatory:

• Must be at least 21 years of age.
• Valid, unrestricted Arizona driver’s license and the willingness to use personal vehicle in the course of employment. Must meet minimum requirements of agency insurance carrier.
• Must be able to meet training and agency compliance requirements for the position.
• CPR and First Aid certification (Employer provides).
• Clean criminal background check and the ability to obtain and maintain a level one clearance card.

Easterseals Blake Foundation is an EEO/AA/Vet/Disabled Employer