4 Account Manager Jobs in Saddle River, NJ
EarthCam Inc is Hiring an Account Manager Near Saddle River, NJ
We are seeking a personable and passionate Account Manager to join our growing team.
Responsibilities
- Oversee the end to end customer lifecycle, ensuring a positive customer experience
- Engage assigned customers proactively & maintain a regular cadence of communication
- Develop customer success plans geared towards improving customer sentiment, service experience, product usage, & overall value realization
- Maintain proper customer information hygiene for accurate reporting
- Maintain client confidence and protect operations by keeping information confidential
- Support incoming help requests from end users via telephone, email and helpdesk tickets
- Track and record the problem-solving process and document actions taken until resolution
- Deliver service and support to end-users via phone, email or live chat
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Follow standard processes and procedures and adhere to team KPIs for customer satisfaction & product adoption
- Ensure fast resolution for issues while maintaining customer communication
- All other tasks assigned by supervisor
- A clear, concise and accurate communicator who cares about brand integrity
- Courteous and confident to ensure customer needs are quickly addressed
- Meticulous about managing information appropriately and securely
- An advocate for the needs of the customer to ensure timely team responsiveness
- A problem solver who thrives on finding solutions efficiently and effectively
- Willing to cooperate with others and work towards the success of the customer and team
- Multi-tasker who can manage prioritization necessary to meet deadlines
- Minimum 2 years' experience in an external customer facing role
- Minimum 2-years' experience in a coordinator role, working with cross-functional teams to meet deadlines
- Confident and professional phone etiquette
- Ability to speak and write clearly and accurately
- Ability to work in a team environment
- Health insurance (Single coverage 100% paid for by company)
- Dental and vision insurance
- 401K Plan (with aggressive company matching)
- Paid time off, plus paid holidays
- Regular free breakfasts, lunches and snacks
- Bicycles to ride around campus
- Team BBQs and annual company Olympics
Job Summary
Full Time
IT Outsourcing & Consulting
$95k-130k (estimate)
02/09/2024
10/26/2024
earthcam.com
UPPER SADDLE RIVER, NJ
25 - 50
1991
BRIAN CURY
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for Account Manager include Products and Services, Problem Solving, Customer Success, Project Management, Innovation, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
