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About EarnIn
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. Since our founding, our app has been downloaded over 13M times and we have provided access to over $15 billion in earnings.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
About the role
This job will be a great fit for an individual who is an empathetic customer-obsessed individual who loves to solve problems. As a Fintech company where customer care is an integral function, our success relies highly on effective operations and actionable insights to deliver a world-class customer experience through our 24x7 operations. The member experience associate is a role in our org that will be part of an elite benchmark team. The focus of the team is to become an in-house center of excellence capability that will be responsible for building the future of care at EarnIn.
We are looking for advocates who will provide empowering experiences for our customers and drive end-to-end resolutions to our customers while helping us build the processes and procedures behind our service. Member advocates should maintain a high level of professionalism and empathy driving high-value customer experience interactions. Ultimately, you will help establish the future of EarnIn’s customer care service by owning the resolution of customer concerns and reporting to the correct teams to eliminate future issues. You will work closely with a team of product managers, product specialists, engineers, and Tier 3 associates.
This is an in-office role, 5x a week. (Palo Alto, CA) The US base salary range for this full-time position is $65,000 - $80,000 equity benefits. Our salary ranges are determined by role, level, and location.
What You’ll do:
Daily responsibilities will include resolving customer problems and complaints, recommending solutions, and guiding customers through product features and functionalities. To be successful in this role, you should be an excellent written and verbal communicator who's able to earn our customers' trust in 240 characters (or less!).
Service:
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
Full Time
$48k-60k (estimate)
05/03/2023
07/02/2024
earnin.com
PALO ALTO, CA
200 - 500
2012
Private
RAM PALANIAPPAN
$10M - $50M
Earnin is a web and mobile-based application that enables employees to get on-demand access to unpaid wages.
The job skills required for Member Experience Associate include Customer Service, Problem Solving, Products and Services, Futures, Customer Care, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Experience Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Experience Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Experience Associate positions, which can be used as a reference in future career path planning. As a Member Experience Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Experience Associate. You can explore the career advancement for a Member Experience Associate below and select your interested title to get hiring information.
If you are interested in becoming a Member Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Experience Associate job description and responsibilities
A customer experience associate ensures that customers who interact with the company's products or services have a positive experience.
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Their responsibility include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint.
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If the product you are looking for is out of stock, they will contact other affiliates to check whether it is available at those stores.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Experience Associate jobs
All Applicants for the Associate Degree of Education must complete the Associate Degree of Education Personal Statement Form.
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Maintain client and vendor relationships by servicing with a premier experience mentality.
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Step 3: View the best colleges and universities for Member Experience Associate.