You haven't searched anything yet.
Company Introduction:
Eagle Technologies, Inc. is an innovative information technology company that designs, develops, and manages solutions for government and corporate clients. We deliver end-to-end solutions designed and implemented to meet each client's specific and unique requirements, leveraging their existing investments while laying the groundwork for modernization and expansion. From web-based applications to enterprise data warehousing, big data and analytics, and business intelligence, we deploy and manage diverse platforms and hosting environments that meet the government's cybersecurity and privacy requirements.
Job Summary:
The Help Desk Specialist provides high-quality customer service while identifying, researching, resolving, or escalating user support issues for a suite of applications. The successful candidate will support end users with basic computer and application access, account administration, and system use. This position ensures timely resolution and referral of user issues while documenting the impact and assigning an appropriate priority and resolution goal.
Essential Functions:
The Tier One Help Desk Specialist position has the following customer-related duties:
Position Requirements:
The successful candidate will demonstrate the following capabilities:
Education and Experience:
This position requires a minimum of three years of experience in technical support roles with an emphasis on application support and direct customer service or an Associate’s Degree and two years of experience; a Bachelors Degree is preferred.
The ideal candidate has experience with:
Work Authorization and Additional Requirements:
Applicants must be authorized to work in the US without required visa sponsorship, both now and in the future.
Candidates must be willing to pass a company background check.
We are an equal opportunity employer and value diversity. All employment is assessed on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected categories covered under local law.
Full Time
Consumer Services
$63k-79k (estimate)
02/07/2024
07/08/2024
eaglefix.net
CARTHAGE, IL
100 - 200
Private
CRAIG HALL
$10M - $50M
Consumer Services
Eagle is a provider of custom factory automation solutions for manufacturers.