Concierge Manager

E2 is a residential construction firm in Central Florida, specializing in modern, custom, and forward-thinking building practices. The E2 family of companies provide a wide array of construction services relating to custom home building, green building, remodeling, and home concierge services.

We are looking for an independent, dynamic and customer service-oriented individual that likes to be challenged and enjoys working with a team.

As a Concierge Manager, you will be responsible for coordinating all contracted home maintenance services for a large group of Concierge clients in a highly-professional and exceptional manner. You will be independently responsible for representing the E2 brand, establishing client trust and rapport, and ensuring that all services are executed to the E2 standard.

Job Responsibilities:

• Develop high-trust relationships with Concierge clients and vendors.
• Visit client homes and properties frequently to stay in front of emerging issues.
• Assist in troubleshooting repairs, providing triage, or making simple adjustments as needed.
• Coordinate and clearly communicate all client contracted services and any other service-oriented requests.
• Provide clear, accurate, and timely follow-up regarding all scheduled tasks.
• Manage, supervise, and support day-to-day vendor activity for Concierge clients.
• Maintain a safe working environment for E2, our vendors, and our clients.
• Follow up after service visits to ensure full satisfaction of our clients.
• Accountability for vendor bids, orders and invoices.

Candidate Profile

• Professional demeanor and well-honed interpersonal skills
• Excellent organizational, problem solving, and decision making skills
• Ability to work independently and follow through on all assignments with exceptional attention to detail
• Ownership mindset with infallible dependability
• Understanding residential construction trades and home building in general
• Ability to explain observed conditions to client in a consultative and reassuring manner
• Experience working in a fast-paced, results-oriented environment with a direct communication style
• Proficiency in Microsoft Office, Adobe Acrobat, Google Business, and Airtable applications are strongly preferred, with the flexibility to innovate with new technologies as they arise

Salary and Benefits:

Competitive Salary, Paid Vacation and Holidays, 401k Retirement Plan with matching, Employee Benefits: Medical, Life, and Long-Term Disability, with access to group Dental, Vision, Company Cell Phone and/or Tablet

Resumes with a concise and tailored cover letter and salary history are preferred. E2 is a Drug, alcohol, and . Clean background check, insurable driving history, and valid driver’s license are required.

Job Type: Full-time

Required experience: Account Management or Customer Service Management: 4 years

Required education: Bachelor’s Degree

Pay: $55,000.00 - $65,000.00 per year

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Maitland, FL: Relocate before starting work (Required)

Work Location: In person