The Account Representative Lead is responsible for processing insurance, denials management, billing and collection follow up in a timely manner. Monitors and tracks assigned electronic claims and submission reports. Resolves and resubmits rejected claims appropriately as necessary. Processes daily and special reports, unlisted invoices and letters, error logs, stalled reports and aging. Performs outgoing calls to patients and insurance companies to obtain necessary information for accurate billing, collections and correction of denials. Answers incoming calls from insurance companies requesting additional information and/or checking status of claims. Performs testing for system upgrades/changes. Provides quality assurance for like job functions when necessary.