5 Customer Service Representative_ Augusta, GA Jobs in Augusta, GA
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E-solutions Inc is Hiring a Customer Service Representative_ Augusta, GA Near Augusta, GA
Job Role : Customer Service Representative
Location : Augusta, GA 30907
Duration : 6 Month
Responsibilities
- Provide high touch customer care for all of our clients’ Consumer banking customers
- Manage and prioritize a high volume of case work through various channels of communication both externally and internally.
Phone, Email, direct messaging, etc.
- Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.
- Act as subject matter expert for Consumer products, services and systems as well as partnering with non-consumer lines of business with ties to consumer products and services.
- Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.
- Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.
- Abide by our client’s policies, procedures, and regulatory compliance guidelines.
- Advanced organizational skills, prioritizing business needs and meeting service level agreement deadlines.
- Utilize unique specialized skills as needed per direction of management.
- Provide exceptional client experience.
Qualifications
- Preferred 3 years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended.
- General working knowledge of all applicable banking laws and regulations
- Strong oral presentation and training delivery skills in-person and over the phone required
- Excellent problem-solving, analytical and critical thinking skills
- Demonstrated ability to influence and establish positive working relationships across the organization required
- Results oriented in a high-performance team environment
- Self-starter and ability to multi-task in a fast-paced environment
- Outstanding organization and effective time management skills
- Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)
Job Summary
Full Time
Business Services
$37k-47k (estimate)
05/23/2024
06/13/2024
e-solutionsinc.com
ALBANY, NY
1,000 - 3,000
2003
MICHAEL MULLIN
$50M - $200M
Business Services
Related Companies
About E-solutions Inc
"Empowering Technology Services Founded in 2003, we are in our 19th year of structured growth. We are a talent-driven, talent acquisition company providing individual consultants, project teams, and strategic outsourcing services to clients in a wide range of industries. E-Solutions, Inc. is a certified minority-owned staffing firm spearheaded by industry experts. We offer award-winning solutions for the Global Talent Cloud. Our services include: Staff Augmentation IT Outsourcing Business Process Outsourcing We leverage our recruiting expertise to deliver high-end consulting services for a ...variety of engagements. E-Solutions, Inc. has developed a business structure with no boundaries, which means we work as one collective entity. Our MSP partners and end customers have recognized our commitment to a partnering supplier model enabling us to expand to our present feat: 8 Nations 32 Operational Centers 1800+ Workforce Revenue ~$100+ Million Top 10 vendor for $10 Billion System Integrator Our clients extend from Fortune 500s to IT Companies, and we're experts at finding the right combination of solutions & solutions to fit any company's unique environment. We place professionals in contract, contract-to-hire, permanent hire, and statement-of-work-based positions with industry forerunners and innovative start-ups. We partner with talent ranging from IT professionals to engineering to skilled trades and many more. Our vast experience has provided us with a depth of knowledge that spans across industries and technologies. The following are the industry verticals, which we serve:- BFSI ITES Healthcare Energy & Utilities Light Engineering Manufacturing Warehouse & Logistics Administrative & Support Services Disclaimer E-Solutions Inc. Provides Equal Employment Opportunities (EEO) To All Employees And Applicants For Employment Without Regard To Race, Color, Religion,
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The job skills required for Customer Service Representative_ Augusta, GA include Customer Service, Problem Solving, Products and Services, Microsoft Office, Customer Care, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative_ Augusta, GA. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative_ Augusta, GA. Select any job title you are interested in and start to search job requirements.
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