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Why Gallo?
With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world.
Apply Today! Our Brands. Your Future.
Join our dynamic team at the forefront of customer satisfaction and brand engagement! We are seeking a passionate and proactive Consumer Relations Specialist to become the essential link between our diverse range of products and the people who love them.
In this role, you will be the first point of contact for our consumers, addressing their inquiries and concerns with professionalism, empathy, and efficiency through multiple channels including phone, email, chat, and social media.
Our ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and can juggle various tasks simultaneously without compromising on the quality of their work.
You will be empowered to make decisions and resolve issues promptly, ensuring our consumers feel valued and heard, thereby fostering loyalty and encouraging continued engagement with our brands.
Responsiveness, attention to detail, and a genuine desire to provide outstanding service are the hallmarks of this position.
You will leverage our systems to provide information on product availability, participate in product knowledge sessions, and stay abreast of industry trends to better serve our consumers.
Additionally, you will play a crucial role in managing consumer feedback, processing rebates and promotional offers, and supporting consumer panel testing to enhance our offerings.
We are committed to creating a supportive and inclusive environment that encourages innovation and ownership. Your contribution will not only impact our consumer satisfaction levels but also contribute to our ongoing efforts to build a strong, consumer-centric culture.
If you are ready to take on this rewarding challenge and contribute to our team's success, we would love to hear from you.
Join us in our mission to exceed consumer expectations and foster lasting relationships with our brands. Apply now to embark on a fulfilling career path where your efforts are recognized and make a tangible difference.
What You Will Need :
High school diploma or State-issued equivalency certificate plus 3 years of administrative, call center, account management or retail sales, marketing, or customer service experience reflecting increasing levels of responsibility.
Accuracy, attention to detail, and strong writing skills.
This may be in addition to travel requirements, if applicable, as listed in this job description.
Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.
Compensation :
Perks & Benefits :
Last updated : 2024-05-09
Full Time
Consumer Goods
$37k-46k (estimate)
05/11/2024
06/21/2024
The job skills required for Service rep include Customer Service, Call Center, Communication Skills, Customer Satisfaction, Attention to Detail, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service rep positions, which can be used as a reference in future career path planning. As a Service rep, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service rep. You can explore the career advancement for a Service rep below and select your interested title to get hiring information.