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Dynamic Yield is looking for an experienced Director of Customer Success for the QSR vertical (Quick Service Restaurants). This role sits at a critical juncture between our sophisticated software and client success. This is a strategic role for someone who understands the ins and outs of technical data, has great customer relationship-building skills, and matching product capabilities to customers’ business needs.
In this role, you will be leading an established customer success team dedicated to servicing Dynamic Yield’s largest clients. The QSR customer success team assists with project delivery, clarification and explanation of Dynamic Yield products. Customer Success Managers on this team distill complex data into meaningful and actionable information. Program management is critical for our Customer Success Managers, as they must connect across internal teams, third-party vendors, and client stakeholders to facilitate business value. Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.
Our QSR target customers are some of the biggest in the world. This requires, on top of the above, complex relationship building and meeting the complex requirements of these enterprises.
COVID-19 Considerations
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
In the US, Mastercard and Dynamic Yield is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Full Time
IT Outsourcing & Consulting
05/27/2022
11/26/2022
dynamicyield.com
New York, NY
200 - 500
IT Outsourcing & Consulting
The following is the career advancement route for Director of Customer Success positions, which can be used as a reference in future career path planning. As a Director of Customer Success, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Success. You can explore the career advancement for a Director of Customer Success below and select your interested title to get hiring information.