Essential Functions:

• Responsible for supporting on coordinating case management, safe and timely release services, training new case managers, and supervising the work of other case managers ensuring timely completion of ORR case management requirements.
• Support on general oversight and coordination of case management services.
• Assign cases immediately upon youth’s arrival or the next business day.
• Must perform weekly audits of 10% of the program’s active case files and maintain appropriate documentation to ensure compliance with CFRC, State, and Federal guidelines.
• Review all assessments, Family Reunification Packets and any other documentation or assessments for accuracy of information while ensuring proper spelling and grammar is utilized prior to case manager submission to any stakeholder. Ensure accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to youth are documented in the client record and required databases in accordance with state and federal regulations.
• Serve as point of contact for approving initial placements, youth being transferred and for requests for information in coordination with Program Management Team.
• Ensure that case managers properly close all physical and electronic case files upon youth leaving the shelter.
• Prepare and submit weekly case log reports to program staff, local funding source representative and other stakeholders as approved by Program Director.
• Maintain a daily updated list of the status for all cases to ensure that adequate progress is being made.
• Maintain census detailing which children have been discharges and entered the facility as new intakes.
• Ensure that travel arrangements are completed for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel, and rental car).
• Ensure that Case Management Significant Incident Reports (SIRs) are submitted within 24 hours upon notification of the incident and that additional reports are submitted to CPS and CFRC’s internal reporting mechanism as required.
• Carry a small caseload for youth that are identified as being high profile or complex cases. Provide case management coverage for cases as needed.
• Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
• Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
• Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.
• Coordinate with local pro bono attorneys for the timely provision of “Know Your Rights” presentations to youth and ensure youth signs the acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.
• Ensure the timely completion of Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with CFRC, State, and Federal requirements.
• Ensure the timely submission of the initial Individual Service Plan due within 6 days of the youth’s arrival to the shelter and 31-day updates thereafter in accordance with CFRC, State and Federal requirements.
• Ensure documentation of all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes as required by CFRC, State and Federal contracts.
• Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
• Facilitate attorney to client contact as requested by youth.
• Attend Treatment Team and ensures appropriate Case Managers attend all meeting on a weekly basis. Responsible for ensuring case managers comply with all aspects of youth and sponsor assessment practices, and that the case management team maintains consistent communication with program personnel to promote the positive adjustment of the youth to the program.
• Maintain regular contact with various outside stakeholders, including assigned case coordinator, client attorneys and client child advocates. Participate in weekly client review meetings with external stakeholders.

Other Functions:

• Develop corrective action plans or disciplinary memos to address performance issues of case management staff in collaboration with Program Management Team.
• Provide adaptive leadership through supportive coaching and mentoring to case management and supervisory staff to inspire and encourage our workforce and promote integrity.
• Support development and implementation of service planning to ensure that all youth have access to diverse and meaningful program offerings.
• Provide training for case managers regarding responsibilities within the Children First Residential Care Program, including agency, state and federal policy updates and changes.
• Provide effective communication across departments and programs to ensure consistency of expectations, as well as work effectively as a member of the interdisciplinary team.
• Involve in interviewing and orienting new employees for the department. Integral in the orientation process for case management staff to teach clear expectations of the position and how it fits in the agency, provide ongoing support in the milieu to continue the orientation in the unit.
• Provide oversight in the development/implementation of policies, procedures, and reports to assure effective department functioning and documentation of activity and performance outcomes.
• Develop and maintain emotional intelligence for effective self-care and the role-model for youth, staff, and families the essence of Trauma Informed Practices.
• Ensure that treatment services are provided to all youth and families 24/7 in keeping with the agency standards. Ensures that there is an effective and efficient system of coordination for staff utilization related to the complexity of youth and families, i.e., transportation, crisis support, behavior management and education.
• Discover ways to enhance efficiency and productivity of procedures.
• Keep management informed with detailed and accurate reports or presentations.
• Attend all organizational required trainings and facilitate trainings as needed.
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or provided and to ensure that changes to policy or practice are implemented and adhered to.
• May serve as the Lead of the Case Manager Department in the absence of the LCM.
• Assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
• Maintain a safe, clean, and hazard-free work area.
• Ensure the proper supervision of youth at all times.
• Other task and responsibilities as assigned.

QUALIFICATION REQUIREMENTS

• Preferred: Master’s Degree in Psychology, Sociology, Social Work, Clinical Counseling, Human Services, or other relevant behavioral science required. Additional degree/course work in related fields desirable.1-2 years of experience working in the youth services field
• Equivalent Education/ Work Experience: Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling, or other social service field with 3 years of progressive employment experience working with adolescents or in the youth services field preferred (volunteer and internship experienced included).
• 1-2 years of proved supervisory experience.
• Must be computer literate with working knowledge of Microsoft Windows (Microsoft Office 365)
• Bilingual (English/Spanish) – speak, read, and write (Required)

Other Specialized Training and skills:

• Experience of case management experience with youth and children.
• Ability to read, write and converse proficiently in Spanish and translate written Spanish into English.
• Strong management, organizational and leadership skills.
• Strong writing, organizational and interpersonal communication skills.
• Strong computer skills (Microsoft Office, SharePoint, OneDrive) with the ability to learn new software.
• Thorough understanding of project/program management techniques and methods.
• Excellent knowledge of performance evaluation techniques and key metrics.
• Able to react to change productively and handle other essential tasks as assigned.
• Demonstrate an understanding of the value of cultural diversity, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
• Strong knowledge of data analysis and reporting.
• C/AN Training, NIMS Training, ORR Training and CPI Training
• First Aid/CPR Training