DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Job Description:

Essential Job Functions

· Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
· Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
· Assists in instructing customers in the operation and maintenance of systems/equipment.
· Acts as a liaison with customers on administrative and technical matters for assigned projects.
· Performs analyses and prepares reports on system problem trends and issues.
· Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
· Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
· Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
· Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
· Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications
· High school diploma or G.E.D.
· Two or more years of field support experience
· Experience working with the company's hardware, software and equipment products
· Experience working with customer technology and support requirements
· Experience working with process and/or system design concepts
· Experience working with appropriate programming languages, operating systems and software
· Experience working with engineering principles and practices

Other Qualifications

· Analytical and problem solving skills
· Communication skills
· Time management and organizational skills
· Ability to resolve non-complex hardware and equipment problems
· Willingness to travel
· Interpersonal skills to work with customers and other unit personnel

Work Environment
· Office environment - 100% on-site
· May require weekend work
· May require shift work

Job Type: Full-time

Pay: $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What are your salary expectations?

Experience:

• Desktop support: 3 years (Required)

Ability to Commute:

• Getzville, NY (Required)

Work Location: In person