9 Desktop Support Analyst Jobs in Buffalo, NY
Ovation Workplace services is Hiring a Desktop Support Analyst Near Buffalo, NY
Job Overview: We are seeking a Support Analyst to join our team and provide technical assistance to our clients. As a Support Analyst, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and ensuring the smooth operation of our systems.
Responsibilities: - Respond to customer inquiries and provide technical support via phone, email, or in-person - Troubleshoot and resolve hardware and software issues for desktops, laptops, mobile devices, and servers - Install, configure, and maintain operating systems and software applications - Collaborate with other IT teams to escalate and resolve complex technical issues - Document all support activities and resolutions in a timely manner - Assist with user training on software applications and systems - Maintain inventory of hardware and software assets Experience: - Previous experience in a help desk or technical support role - Strong knowledge of TCP/IP networking protocols - Familiarity with desktop support and IT support best practices - Experience with Windows Server administration - Proficiency in troubleshooting Linux-based systems - Knowledge of Jira or similar ticketing system is a plus - Ability to diagnose and resolve hardware and software issues for mobile devices We offer competitive compensation based on experience. If you are a motivated individual with excellent problem-solving skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Support Analyst.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Desktop support: 3 years (Required)
- ServiceNow: 1 year (Required)
- Software troubleshooting: 1 year (Required)
Ability to Commute:
- Buffalo, NY 14221 (Required)
Ability to Relocate:
- Buffalo, NY 14221: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$51k-63k (estimate)
05/22/2024
09/17/2024
ovationwps.com
The job skills required for Desktop Support Analyst include Technical Support, Troubleshooting, Customer Service, Problem Solving, Operating System, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
01/19/2022: Stockton, CA
Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
03/14/2022: Tucson, AZ
They help to resolve technical problems on desktop hardware and applications for all users of technology.
01/26/2022: Portsmouth, NH
Determine, research and resolve file and print server support problems.
02/13/2022: Saint Cloud, MN
Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
01/25/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
02/17/2022: Tulsa, OK
Need some computer knowledge, but not essentially a post-secondary degree.
02/06/2022: Washington, DC
Gain a professional certification.
03/19/2022: Denver, CO
Gain experience with operating systems.
03/09/2022: Bloomington, IN
With customer service, customer support and customer experience training.
02/13/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Desktop Support Analyst.
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