Role: Technology Engineer/SRE

Duration: 8 months

Location: Phoenix, AZ- 2 days a week in office

Shift: EST
Training: 2-3 weeks will be 10 am - 7 pm EST
Shift: EST
2300-0730 Friday and Monday
1900-0730 Saturday and Sunday

Job DescriptionCandidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to PNC s SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.
Responsibilities | SRE
Monitor systems and infrastructure to maintain operational and performance levels
Rotational on-call responsibilities
Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents
Anticipate potential problems before they become impacting and collaborate to determine solutions
Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction
Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
Collaborate with Application/Infrastructure support engineers and operations teams
Engage in post-incident reviews for improvements and determining the cause to prevent recurrence

Required Knowledge, Skills, and Abilities
Possess a breadth and depth of technical and management knowledge
Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
Working knowledge across technology the following support areas:
- Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
- Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills
- Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
- Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
- Mainframes: JCL, CICS SYSPLEX
- Networking: Strong understanding of the network protocols and OSI Model, as well as Network Certification
- Workflow and Knowledge Management: ServiceNow
- Collaboration Tools: TrueSight, Jira, and Confluence
- Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
ITIL fundamentals
- Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management Soft Skills
Adaptability to prioritize criticality to incoming incidents; high volume environment
Capable of balancing multiple projects
Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures
Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges
Strong skills addressing production critical incidents
Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments
Education / Experience
Bachelor s degree in Engineering, Computer Science, or related field required (or equivalent experience
2 years experience supporting a large enterprise center

Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automateNoPossess a breadth and depth of technical and management knowledgeNo