Category: Administration
Department:Student Accounts
Locations: Poughkeepsie, NY
Posted: Feb 26, 2024
Closes: Open Until Filled
Type: Full-time
Position ID: 172967
About Dutchess Community College:
Located in the heart of New York's beautiful and historic mid-Hudson Valley, just 90 minutes north of New York City, Dutchess Community College (DCC) is one of 64 colleges within the State University of New York, the largest comprehensive public higher education system in the country.
DCC's strategic direction is guided by four lenses through which we view our work: Students. Learning. Community. Growth. We are committed to respecting individuality, embracing diversity, being "student-ready," partnering with and serving our community inclusively. The College welcomes and seeks to grow pools of prospective employees who share and are anxious to support the institution's core values: Excellence. Collaboration. Engagement. Equity. Innovation.
Job Description:
Summary:
This position reports to the Director of Student Accounts. The primary focus of the Assistant Director is to support the Director with all administrative procedures that are necessary for the Student Accounts Unit to function in a standardized and efficient manner. The Student Accounts Unit is part of the Student Financial Services Office, which includes Financial Aid.
Duties:

• Provides backup and assistance for the Director as needed to ensure effective controls and proper practices are followed
• Will interact with students, parents, and other offices regarding escalated student account issues
• Will work with I.T. to help create reports that are needed by the office and work with them to help make the current reports more accurate
• Will work on various projects as requested by the Director and as needed to continually make improvements to the office and our processes
• Will manage Chatbot for the Student Accounts Office and will make updates as needed as information changes
• Will collaborate with the Director to create, maintain, and update office policy and procedure manuals, assist in process mapping all procedures within the Student Accounts Office to determine efficiencies/failures and work with the Director to develop more efficient and functional processes
• Manages all aspects from charging, billing, requesting residency documentation and collecting on students in special programs and new initiatives, including but not limited to Aviation Flight, Airframe Maintenance,
• Vassar Exchange students, housing students
• Will meet with students and determine financial clearance for students in special cohorts that require clearance
• Supervises, trains, motivates, evaluates, and disciplines student workers to ensure efficient and accurate customer service for a combined Student Accounts and Financial Aid office
• Assists in creating training materials and coordinates and provides training as needed for all Student
• Financial Services staff
• May work assigned late night and weekend sessions when required to lend support to enrollment efforts initiated by other campus offices
• Other duties as assigned

Requirements:
Required Education, Experience, and/or Training:

• Associate's degree in Accounting or related field, or equivalent experience
• Previous experience working in a Student Accounts Office or a Financial Aid Office
• Knowledge of accounting and familiarity with generally accepted accounting and auditing principles
• Prior supervisory experience
• Customer service experience

Required Knowledge, Skills and Ability:

• Customer service oriented
• Strong supervisory skills
• Excellent verbal and written skills
• Strong interpersonal skills
• Skill in managing multiple tasks and priorities under pressure and with frequent interruption during peak times
• Able to support the mission of the department through collaboration and planning with the Director to implement and achieve goals
• Knowledge of computer software including word processing and spreadsheet applications
• Conflict management skills and ability to handle difficult people and situations in a positive manner
• Demonstrated critical thinking and problem-solving skills to address complex situations
• Fundamental to all stated responsibilities shall be the demonstration of accuracy, highest ethical standards, and professionalism
• Familiarity with SUNY, HESC, FERPA

Preferred Knowledge, Skills and Ability:

• Basic knowledge of State and Federal Financial Aid Programs
• Knowledge of Banner Student, Finance, A/R, Financial Aid, Elevate

Additional Information:
Salary Range and Classification
$66,778 and Administration
Dutchess Community College is an AA/EOE employer. As part of the State University of New York (SUNY), in its continuing effort to seek equity in education and employment, and in support of federal and state anti-discrimination legislation, has adopted a policy to provide an educational and employment environment free from unlawful discrimination on the basis of race, color, national origin, religion, creed, age, sex, sexual orientation, disability, gender identity, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction.
All applicants are subject to a background check to include criminal, employment, and education.
Application Instructions:
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To apply, visit https://sunydutchess.interviewexchange.com/jobofferdetails.jsp;jsessionid=7EF68C0A38A98142A6118A8F8E5C0937?JOBID=172967
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