Desk Attendant Assistant Lead - Residence Life
Salary: Commensurate with experience
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents.Details at www.duq.edu/benefits
Location: Residence Life
Position Status: Full-time
Hours: Varied
Position Number: 002309/30- 021
FLSA Status:Non -Exempt
POSITION SUMMARY:
The desk attendant assistant leadseeks to ensure proper staffing levels for the night shift by offering aspecific degree of oversight presence assistance during the night shift. Thisfunction helps facilitate staff breaks by moving between buildings as neededand adjusts coverage to accommodate call-offs in the evening.This will improve coverage overall and reducethe need to call in duty RAs to staff the desk at odd hours.
This role willeffectively involve many of the same obligations as a full-time desk employee,with a few additional components.Thisperson will require some extra authority to carry out this function well sincethey will be assisting with monitoring call-offs and modify coverage availablefrom other staff members.
DUTIES ANDRESPONSIBILITIES:
Handle staff coverage adjustments as needed to make up for any call-offs.
Rotate among thevarious desks to ensure that staff are properly relieved for their respectivebreaks.
Perform standarddesk aide functions.
Completes otherduties as assigned.
SUPERVISORYRESPONSIBILITIES:
Guides work ofothers who perform same work. May organize, set priorities, schedule and reviewwork, but has no responsibility to hire, terminate, review performance or makepay decisions, e.g., Lead position.
REQUIREMENTS:
Minimum qualifications:
High school diploma.
Preferredqualifications:
1-3 years experience
Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:
Goodcommunication skills are necessary as this position will deal withunderstanding and properly relaying needs of both students and staff.
As with all frontdesk staff, customer service is a major element of the job, including dealingwith students and members of the public in situations that may be difficult.
Good analyticaland planning skills in order to manage adapting the schedule as needed are amust.
Commitment to theUniversity's values of diversity, equity and inclusion, and recognition of theimportance of treating each individual with dignity and respect consistent withthe University's Mission.Demonstratedexperience with, and understanding of, the broad diversity of the Universitycommunity (students, faculty, staff and others).
Ability toestablish and maintain effective working relationships with the UniversityCommunity.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University.Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting http://www.duq.edu/about/mission-and-identity/mission-statement.Those invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit.Duquesne University is Catholic inmission and ecumenical in spirit.Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.