Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Reliable transportation and a flexible schedule, stand for long periods of time and be able to lift 30 to 50 pounds.
Operations Excellence for Guest Satisfaction:
Holds the guest as their highest priority and role models exceptional guest service
Empowers the team to satisfy guests and resolve problems
Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
Monitors and adjusts the products in the back case according to Dunkin Donuts merchandising and product appearance standards
Ensures service with speed goals, per Dunkin Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service
Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
Maintains and calibrates restaurant equipment
Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
Utilizes Red Book or similar tool to track required documentation
Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations
Team Environment:
Promotes a respectful team environment
Ensures the right people are hired and developed for key positions
Handles employee concerns with fairness and a sense of urgency
Builds teamwork through effective training, deployment and communication
Communicates performance expectations and holds self and team accountable
Creates a learning environment ensuring team is trained for their position
Recognizes team members for demonstrating desired behavior and performance
Provides consistent coaching that drives performance of the team to achieve goals
Builds a guest focused team creating a competitive spirit to achieve results
Profitability:
Drives sales through effective execution of marketing programs
Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month
Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals
Manages cash over/short through effective cash control procedures
Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste
Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity
Ensures all policies and procedures are followed as well as compliance with labor and health laws
Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner