Manager on Duty

Job Description:

The Manager on Duty works with the Front Office Management team to oversee the front office and valet departments to include: Front Desk Supervisors, Front Desk Agents, Night Auditors, PBX Operators and Bellman and Traffic Control staff. The MODs core goals are to: maintain the highest levels of guest satisfaction and exceptional customer service; ensure guest issues are resolved quickly and appropriately; ensure budgets and payroll guidelines are maintained; hire, train and schedule staff in these departments.

Job Duties:

· Assist in hiring and training of new staff members. Work on ongoing training with staff members on a daily basis.

· Help create staff schedules in line with budget constraints outlined.

· Complete daily payroll tracking to ensure budgets are maintained as well.

· Work with the Front Office Management team to implement and maintain processes to keep guest satisfaction scores and standards at the highest levels.

· Update daily adjustment reports and ensuring they stay within guidelines established.

· Ensure all in house balances are paid in full and current.

· Follow up on staff checklists and reports to ensure they are completing proper follow up with guests.

· Assist in overseeing the inventory of all front office supplies.

· Count daily safes and ensure proper change is maintained for staff.

· Ensure key and radio controls are maintained within your departments.

· Assist in following up on Tripadvisor comments and guest surveys to ensure corrective measures are taken for complaints and that they guests are contacted.

· Help to prepare agendas and conduct monthly staff meetings for your departments.

· Timely follow up on additional requests from management and work with other departments as a team to ensure all standards are maintained.

Job Requirements:

· This position is 20% office work and 80% work at the front desk. When office work is completed, the MOD is expected to be present at one of the two front desks working with staff.

· Must be able to sit, stand and walk for extended periods of time. Must be able to lift at least 50 pounds.

· Minimum of 2 years of management experience, with at least 1 years of front office management at progressively higher levels preferred.

· Other duties not listed may be required.

Job Type: Full-time

Pay: From $35,000.00 per year

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend

Work Location: In person