Job Description
Job duties include but are not limited to the following:

· Greet each guest in a friendly and polite manner

· Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

· Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

· Performs other duties as required to provide fast and friendly genuine hospitality

· Experience in a similar work environment

· Assist with all guest needs.

· Explain all hotel amenities, hours of operations and hotel policies to guests.

· Block and pre-register for guests as instructed

· Perform check-ins and check-outs as required and verify all information for accuracy.

· Communicate with all hotel departments efficiently

· Complete all transactions and daily deposits to meet resort standards.

· Confirm sufficient supplies are ready and available to last the entire shift.

· Ensure incidental services (movies, phones, video games, etc.) are active or restricted as per guest requests or as instructed

· Post payments and deposits accordingly.

· Thank guests as they leave the premises.

Minimum Qualifications:

• Must have open availability and able to work holidays and weekends

• Focus on the customer and customer service skills

• Attention to detail. Ensure that work is accurate, thorough and to the highest standards.

• Foster teamwork. Work well in a team environment and motivate teams to sustain exceptional levels of performance.

• Communicate effectively. Clarify and provide information so that coworkers, customers, and suppliers understand.

• Knowledge of products and services

• Computer Skills

• Cash Handling

• Requires walking and standing throughout the entire shift.

• IQware experience a plus.

• High School Diploma or GED required

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• Referral program

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Work Location: In person