BASIC FUNCTION

The Service Tech is responsible for Commercial Motor Vehicle Maintenance and Service operations, effectively and efficiently completing the services and repairs in the field and shop environments.

ESSENTIAL FUNCTIONS

1. Requires general knowledge of diesel or gas engines, electrical, hydraulic, mechanical, pneumatic systems and components.
2. Ability to perform required PM services across a broad range of equipment in both field and shop.
3. Ability to provide repair recommendations and perform minor service repairs in both field and shop to primarily trucks and trailers.
4. Knowledge of Wheel end & air brakes, Air & electrical systems, A/C, clutch & driveline, PTO, suspension, tires, etc.
5. Work safely and follow all safety policies and procedures
6. Complete job within an accurate and timely manner
7. Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision
8. General knowledge of basic hand tools, air tools, precision measuring tools and instruments
9. Complete and submit accurate and timely service reports.
10. Ability to effectively communicate with drivers/supervisors and coordinate PM service schedules to meet needs
11. CDL not required, but helpful
12. Perform other various duties and activities as assigned by supervisor

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Quality Service - Responds promptly to driver & manager needs; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Planning/Organizing - Priorities and plans work activities; Uses time efficiently; Plans for additional resources.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Safety - Observes safety procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Preform critical thinking and problem-solving skills in a fast-paced environment

• Acceptable criminal history
• Must have the applicable knowledge of DOT Rules and Regulations as required for operation of commercial motor vehicles
• May be required to work evenings, weekends, holidays, and nights as required for the position.

CERTIFICATES, LICENSES, REGISTRATIONS

• Clean driving
• Must be at least 21 to be assigned and operate field vehicle
• Will be certified prior to operating a forklift and/or manlift