Summary

Through primarily heavy outbound telephone interaction, the Inside Sales Account Manager will sell within an assigned geography or product offering to new and identified existing valued customers to educate and qualify the right products, solutions or services for their specific needs. Occasionally working with the Technical Account Representatives, technicians, supplier partners, engineers, and other DUMAC resources, the Inside Sales Account Manager is to offer product knowledge and expertise within our product offerings and aim to expand market share and grow our business with new and existing customers.

Essential Functions

• Increases the level of contact through heavy aggressive outbound calling focus within new and existing customers, geographical territories and product offering base while carrying the ability to educate DUMAC total offering and abilities
• Reaches assigned quota while maintaining a high level of interaction and responsiveness within territory
• Work with assigned Account Managers to investigate new business opportunities within assigned territory
• Contributes to the Enterprise level Sales in generating and qualifying new opportunities through outbound geographical prospecting
• Increases the reach and scope of sales coverage while focusing on identifying and nurturing opportunities to closure
• Apply an account management program for proactive engagement and upselling opportunities
• Identifies new sales opportunities through outbound prospecting and working with technicians to provide quotes, technical support and data sheets while providing a high level of customer interaction and communication across the entire sales cycle while positioning and growing opportunities
• Manages and sell to new and outlined assigned accounts in assigned targeted geographical territory
• Quotes Bill of Materials (BOM) and ensures that registered pricing is reflected in all quotes
• Works closely with Marketing to peak interest in third party opportunities; follow up marketing emails for trade shows with calls to specific targets to provide personal invitations and/or schedule meetings with the sales team at the shows
• Collaborating with sales and service teams to review and enhance the client experience with DUMAC to include the participation in the sales meetings

Additional Specific Duties and Responsibilities

• Completes work under moderate supervision
• Generate incremental revenue through up-selling and cross-selling activities
• Contact prospects through, but not limited to, heavy outbound phone calls, email, to communicate opportunities and to extend initiatives with the company
• Daily management of outbound prospecting, engineering engagements, customer opportunity management and qualifications within large accounts, smaller accounts, manufacturers, resellers, and system integrators including lead development, sourcing and outcome
• Ensure reporting and communications is frequent and bi-directional
• Effectively manage customer relationships to increase customer loyalty and retention while capturing interaction and outbound calling activities within CRM and account engagement tools

Required Qualifications

• Must have the ability to absorb technical information and execute
• Self-motivated, with high energy
• Ability to work independently or as part of a team
• Strong problem identification and objection resolutions skills
• Able to perform basic calculations and mathematical figures
• Exception listening, verbal, and written communication skills
• Demonstrated sales ability and technical aptitude
• Proficient with Microsoft Word, Excel, Outlook
• Must have High School Diploma or equivalent

Desired/Preferred Qualifications

• Bachelor’s degree or equivalent in a business related subject preferred
• 1 or 2 years’ experience in a related field; sales, service, and/or customer service field is preferred

Supervisory Responsibility

• None

Travel and Availability to Work

• None

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, Microsoft Office applications, phones, photocopiers, filing cabinets and fax machines.

Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by DUMAC.

EEO Statement DUMAC Business Systems, Inc. provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm