At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Department Profile

The Metabolic/Weightloss Surgery Clinic is an outpatient hospital based clinic providing care for patients who are working toward or after they have undergone bariatric surgeries. As a Bariatric Center of Excellence, Duke provides safe, effective, high-quality bariatric care.

Fulltime Certified Medical Assistants are eligible for a $5,000 commitment bonus

Shift Information

Full-time; 40 hours per week.

Five (5) 8-hour shifts.

Monday-Friday, 7:30am-4:00pm or 8:00am-4:30pm

Duties and Responsibilities of this Level

Clinical responsibilities: The CMA takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures.

Patient care support responsibilities may include assisting the medical and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory test in the clinic/office, taking electrocardiograms, removing sutures/ staples, changing sterile and non-sterile dressings, promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record. Other clinical support responsibilities include disposing of contaminated supplies, instrument processing, high level disinfection and sterilization of medical instruments, telephoning prescriptions to a pharmacy, preparing and administering medications as directed by a physician, and authorizing drug refills as directed. Performs other clinical functions as delegated and supervised by the physician.

Administrative responsibilities: The CMA greets patients, answers telephones, schedules appointments to include arrive appointments in MaestroCare, checkout patients, and referral scheduling; arranges for hospital admissions and laboratory services, updates and files patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinical and clerical supplies and forms. Performs other administrative duties as directed.

May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees.

Required Qualifications at this Level

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.

Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required.

Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.

Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.

Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.

General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensure, and/or Certification

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Knowledge, Skills, and Abilities

Good customer service skills.

Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.

Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.

Working knowledge of sterile techniques and special procedures that are applicable to work performed.

Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.

Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.

Age specific competencies.

Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information

Ability to establish and maintain effective working relationships with patients and clinic staff

Typing skills

Medical terminology

Levels II and III -- Ability to independently seek out resources and work collaboratively

N/A

Minimum Qualifications

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.