16 Call Center Representative Jobs in Albuquerque, NM
Duke City Urgent Care is Hiring a Call Center Representative Near Albuquerque, NM
Job Description:
Duke City Primary Care is looking to add a few exceptional people to our team! We are looking for a F/T or P/T Call Center Representative to support our commitment to offering fast, friendly, quality care to the residents of NM. If you thrive in a teamwork based environment and always bring your best self forward, we are looking for you!
Job Summary:
The Call Center position is responsible for taking incoming calls from patients, scheduling appointments, office tasks, and generating outgoing calls. Additional duties may be required.
Job Overview and Purpose:
- Using excellent customer service skills, answering incoming calls, book patient appointments, interact with other provider offices, insurance companies and other healthcare industry vendors.
- Answer phone promptly in a polite and professional manner.
- Obtain and enter accurate demographic information into our EHR (address, phone number, emergency contact info, alternative phone number, insurance information, etc.)
- Use sound judgment and patience in handling calls, especially with upset patients.
- Proactively manage providers' schedules to ensure appointments are booked accordingly to establish clinic protocol, seeking ways to ensure patients are seen in a timely manner and reducing gaps in a provider's schedule.
- Display a positive and professional demeanor in all interactions, including but not limited to patients and their family members, medical staff. co-workers, and vendors.
- Maintain the highest level of confidentiality, protecting all protected health information according to HIPAA regulations.
- Other duties as assigned.
Job Summary
Full Time
$36k-45k (estimate)
05/02/2024
05/15/2024
dukecityurgentcare.com
ALBUQUERQUE, NM
25 - 50
2015
Private
<$5M
Related Companies
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
