Customer Service Associate

Part-Time Schedule Available

Onsite position at Doral,FL

Dukanee Beauty Supply established in 1962. We are a dynamic and leading Retail company dedicated to the distribution of professional beauty supplies, providing manufacturers with channels to reach customers across professional, non-professional, and B2B segments. The company has grown steadily through strategic acquisitions and new store openings. We pride ourselves on innovation, creativity, and connecting with our audience in meaningful ways. As we expand we are seeking a talented Retail Customer Service Associate to join our team.

Position Overview:

Join our dynamic team as a Customer Service Representative where you will play a pivotal role in delivering unparalleled customer service and driving sales growth. In this multifaceted position, you will engage with customers via phone, email, and chat channels, addressing inquiries, assisting with orders, and providing in-depth product information. We are seeking a candidate with a keen eye for sales opportunities, aiming to upsell products and services to enhance both customer satisfaction and revenue.

Key Responsibilities:

• Provide outstanding customer service through phone, email, and chat channels, ensuring customer inquiries are promptly addressed.
• Actively engage in upselling products and services to optimize sales opportunities and elevate customer satisfaction.
• Maintain accurate and meticulous customer records, thoroughly documenting all interactions.
• Professionally and promptly resolve customer complaints or issues, striving for the highest level of customer satisfaction.
• Collaborate closely with team members to ensure consistent and superior customer service.
• Efficiently manage and prioritize multiple tasks in a dynamic work environment.
• Identify and implement improvements in the customer service process to enhance overall customer satisfaction.
• Assist in the development of customer service policies and procedures.
• Contribute to the training and onboarding of new customer service team members.
• Coordinate with various departments to address complex customer inquiries or issues.
• Participate in meetings to share insights and suggestions for enhancing customer service strategies.

Requirements and Qualifications:

• Proven track record in customer service or a related field.
• Exceptional phone etiquette and advanced communication skills, both written and verbal.
• Strong aptitude for upselling and effectively promoting products, driving sales growth.
• Proficiency in time management and demonstrated ability to prioritize tasks efficiently in a dynamic work environment.
• Bilingual proficiency in Spanish and English is required
• Knowledge of technical sales and familiarity with technology products, enhancing your ability to address customer inquiries effectively.
• Detail-oriented with the ability to maintain meticulous customer records.
• Solutions-oriented mindset, enabling prompt and professional resolution of customer complaints or issues.
• Collaborative team player, working closely with team members to ensure consistent and superior customer service.
• Adaptability to identify and implement improvements in the customer service process, contributing to overall customer satisfaction.
• Active participation in the development of customer service policies and procedures.
• Willingness to contribute to the training and onboarding of new team members.
• Coordination with various departments to address complex customer inquiries or issues.
• Proficient use of customer service software and familiarity with relevant tools used in the industry.

Education:

• High school diploma or equivalent

Schedule:

Part-Time positions available:

• Shift 1: 8:00 AM - 1:00 PM
• Shift 2: 1:00 PM - 5:00 PM

Compensation and Benefits:

Hourly rate: $14.00/hr - $15.00/hr

• PTO
• 401K Matching
• Perks: Employee Discounts Available

Work Location: Onsite (Doral,FL)

Why work for Dukanee:

At Dukanee, we offer more than just a job; we provide an opportunity to be part of a dynamic and innovative team dedicated to the distribution of professional beauty supplies, providing manufacturers with channels to reach customers across professional, non-professional, and B2B segments. As an employer, we strive to create a workplace that fosters creativity, collaboration, and personal growth. Here are a few reasons why you would love to work with us:

Innovative Environment: Join a company that values innovation and encourages employees to think outside the box. At Dukanee, we embrace new ideas and provide a platform for our team members to contribute meaningfully to our ongoing success.

Career Development: We believe in investing in our employees' growth. Whether you are starting your career or looking to advance, Dukanee provides a supportive environment with opportunities for professional development and advancement.

Company Culture: Our company culture is built on mutual respect, diversity, and a shared commitment to excellence. We believe that a positive and inclusive workplace leads to happier and more productive teams.

Impactful Work: Join Dukanee and immerse yourself in impactful work that truly matters. At Dukanee, our passion extends beyond the retail industry; we are committed to making a genuine difference in the beauty and retail industry. Your contributions will play a pivotal role in advancing our mission, ensuring that every effort you put forth contributes directly to the positive impact we strive for.

Join us at Dukanee and become part of a team where your skills are valued, your ideas are heard, and your career is nurtured. We look forward to welcoming talented individuals who are ready to embark on a rewarding journey with us.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person