11 Client Support Specialist Jobs in Cary, NC
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Dude Solutions, Inc. is Hiring a Client Support Specialist Near Cary, NC
- Deliver legendary Client Support via phone, email and chat support to drive client retention.
- Answer incoming client requests in a fast-paced environment.
- Identify and resolve non-routine technical problems for specific product suite by establishing trouble shooting procedures to meet daily support requirements.
- Complete all assigned duties with limited supervision and properly escalate issues cross-departmentally or to management.
- Quickly learn, adapt to new information and understand company concepts in a timely manner.
- BA/BS degree or 2 years of customer service experience
- Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox
- Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint
- Ability to complete all assigned duties with limited supervision and understands when to properly escalate cross-departmentally or to management
- Ability to think analytically to identify issues as well as solutions to problems
- What makes you a Standout
- Technical Support Experience
- "Client first" mentality and willingness to go above and beyond to exceed customer expectations
- Proven ability to develop and maintain strong client relationships
- High energy and enthusiasm
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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Job Summary
Full Time
Software & Cloud Computing
$47k-59k (estimate)
09/15/2023
03/26/2024
dudesolutions.com
CARY, NC
500 - 1,000
1999
Private
KENT HUDSON
$50M - $200M
Software & Cloud Computing
Related Companies
About Dude Solutions, Inc.
Dude Solutions develops a cloud-based platform that provides computerized maintenance management systems for the government and healthcare sectors.
The following is the career advancement route for Client Support Specialist positions, which can be used as a reference in future career path planning. As a Client Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist. You can explore the career advancement for a Client Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.
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