Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.Job DescriptionClient Relationship Specialist is responsible for facilitating the day-to-daycommunication between our clients and our laboratories, ensuring exceptionalclient experience, and performing tasks within the various login departments.Essential Duties and Responsibilities: Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.Advise walk-in clients about service information and project preparation.Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.Unpack shipments and document receipt of sample.Update client and project data records in LIMS and CRM software systems.Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.Ability to assist with administrative tasks as necessary.Teamwork is the foundation of success at Eurofins CEI; We perform other tasks as needed across departments.Take inventory of office, media, and paper café items.Assist with package receiving, opening, sorting.Receive purchase orders and replenish stock.Keep front lobby area stocked and tidy.Take inventory of office, media, and paper café items.Assist with package receiving, opening, sorting.Receive purchase orders and replenish stock.Keep front lobby area stocked and tidy.QualificationsHS Diploma or equivalentCustomer service experience 1-2 yearsExcellent written and verbal communication skillsActive listeningClient-focusComputer literate (Office suite, Adobe PDF, CRM)Prioritization and on-time execution of tasksProcess improvementProblem-solving and solution orientationDemonstrated ability to sell solutions as a result of active listeningStrong interpersonal skills (people, social, emotional intelligence)ProactivityTeam player who can self-motivatePerforms well under pressure; thrives in fast-pace environmentGrowth mindsetAdditional InformationCandidates within commutable distance of our Cary, NC laboratory are eligible to apply. This role will be a full time role, first shift (8:00 AM - 5:00 PM) Monday - Friday. Salary Range: $18 an hour with a chance to convert from Part time to Full Time. Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business section, and geographic locationWe support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!Find out more in our career page: https://careers.eurofins.com/Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer. Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.