Meet operational objectives of Gross Margins & Brand Experience - Clearly communicate expectations with involved parties - Profitably scope estimates sign projects to get started - Communicate and document any change orders and insurance supplements with Office - Ensure project completes within profit range and service level agreements are hit - Participate in the on-call rotation, requiring evening and weekend point of contact for any new losses, as determined by the rotating schedule. - Establish relationships with business owners, insurance professionals, and TPA’s - Seek partnerships to improve performance of the team - Project Execution - Plan, organize, and manage crews and subcontractors. Ensure all work performed complies with the plans, specifications, and requirements of the scope of work - Customer Satisfaction-Be responsible for customer service and management of the customer experience. Compile and resolve priority list items. Perform final walk-through with the customer. - Pursue generated leads and sell services to potential customers who have suffered a fire/water loss.