The Customer Service Representative will handle parts orders, warranty orders, return orders, and customer inquiries in a manner that enhances the company's reputation and the quality of its products.

QUALITY

• Enters and schedules all parts and warranty orders.
• Promptly assists customers by answering phone calls, effectively responding appropriately to email inquiries.
• Communicates complaints and quality concerns to appropriate personnel in a timely and accurate manner.
• Enters and maintains accuracy of data in Syteline.
• Processes Return Material Authorizations (RMA’s).
• Serves as back-up to the front desk phone.
• Support’s continual compliance with ISO 9001 standards and procedures.
• Keeps Manager informed of job-related quality or inventory problems and other issues related to work activity.
• Complies with any/all company safety and health rules and policies and promotes safe work practices. Report any safety concerns to a supervisor/manager.
• Performs other duties as assigned.

GENERAL RESPONSIBILITIES

• Maintain a positive work atmosphere by acting and communicating in a manner to get along with customers, clients, vendors, co-workers, and management.
• Comply with any/all company safety and health rules and policies and promote safe work practices. Report any safety concerns to the supervisor/manager.
• Ensure compliance with departmental guidelines and company standards.
• Perform related work as apparent or assigned.
• Support compliance with ISO 9001 standards and procedures.
• Continuously strive for product and process improvements that meet or exceed our customer requirements.

EXPERIENCE

• High school education or equivalent.
• Minimum 0-2 years’ experience as a customer service representative.
• Ability to communicate effectively, both verbally and in written form, with a wide variety of company personnel and customers at all levels.
• Strong customer relations skills required.
• Basic math skills required.
• Ability to learn and use computerized ordering/documentation process.
• Detail-oriented and creative problem-solving skills a must.

KEY QUALITIES AND SKILLS

• Driven and self-motivated.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Strong computer skills.
• Collaborative, communicative, and visible member of the Quality Team who works well with others.
• Ability to multitask.
• Detail-oriented to ensure all procedures are followed for ISO 9001:2015 purposes.
• High energy level with a positive attitude.

A GREAT PLACE TO WORK FOR ALL! At DriSteem, our employees are our most important resource. That's why we offer comprehensive benefits and unique perks.

We care about your health by providing...

• A comprehensive health insurance plan
• Dental and vision insurance
• Flexible spending account
• A progressive wellness program for you and your spouse (including incentives)

We care about your well-being by providing...

• PTO and holiday pay
• Flexible work schedule
• Dress for the day (casual dress code)
• Free coffee and popcorn
• Employee discounts from our parent company - Aprilaire products
• Cell phone discount

We care when you need it most by providing...

• Company-sponsored short- and long-term disability plans
• Employee assistance program
• Identity theft protection
• Bereavement pay

We care about your financial wellness by providing...

• 401(k) with company match and generous profit sharing
• Free use of Spectrum Advisors – Financial Planning
• Three types of life insurance coverage
• Scholarship awards

We care about your growth by providing...

• Tuition reimbursement program
• Learning and development opportunities

We care about our community by...

• Giving back to a local charity through fundraising

Qualified candidates may send a resume to Human Resources, 14949 Technology Drive, Eden Prairie, MN 55344 or email hr.recruitment@dristeem.com. Fax: 952-229-3202.

EOE

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Eden Prairie, MN 55344: Relocate before starting work (Required)

Work Location: In person