Starkey is hiring an Sr. Executive Assistant for our Global headquarters in Eden Prairie, MN. This Sr. Executive Assistant's main responsibility is to support individuals on our executive team. This position has high visibility to our various leadership teams and has a wide range responsibilities from administrative duties, project managing, and support-related tasks. As a Sr. Executive Assistant you will collaborate with other Starkey EA's and be able to work independently with little supervision following initial training. If you are an experienced Sr. Executive Assistant that is confident, polished, and is driven to get things done, this may be your next career move.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.

Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart. 

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

JOB RESPONSIBILITIES/RESULTS 

Meet Key Performance Indicators as defined by Management

• Examples include but are not limited to:
  • Provides personalized service in attempting to exceed consumer expectations.
  • Utilizes management as a problem-solving resource.
  • Sets up a personalized reference system to prevent reoccurring questions.
  • Embrace unavoidable change rather than resisting.
  • Appropriately modifies approach or behavior when dealing with an individual with different backgrounds, values, or predispositions.
  • Maintain a positive disposition

Attend regional or corporate training session each pre-product release

Complete the required internal training

Communicate consumer feedback and needs through management.

• Understand consumer needs.
  • Actively listen to what consumers are saying
  • Ask Questions as appropriate
  • Demonstrate awareness of consumer’s needs and goals
  • Consider the impact of your decision and actions
• Respond efficiently and meet timelines for communication requests from management.
• Provide well thought out feedback for team training needs. Include the “what and the how” about content development and delivery of the information.

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

Education

• Prefer a bachelor's degree or its equivalent and 2-4 years of experience in the field or a related area

Experience 

• Experience with Windows, iOS, and Android operating systems and hardware knowledge and experience required. Minimum 1-year
• Experience working in a customer service environment required
• 2-year experience working in a hearing aid manufacturing environment preferred
• 2-4 years of experience in the field or a related area

Knowledge / Technical Requirement

• A high degree of computer literacy
• Windows OS, MS Office, MS Outlook, PowerPoint

Competencies, Skills & Abilities 

• Excellent oral and written communication skills required across groups that include, customers, consumers, and colleagues
• Ability to understand technical information is needed.
• Ability to understand and communicate technical information to a variety of disciplines
• Excellent organizational skills
• Excellent problem-solving skills
• Excellent people skills
• Ability to adapt to an ever-changing marketplace
• Ability to work well with people required, including in-person and by telephone.

WORK CONTEXT

Working Conditions 

• Regular attendance and responsiveness to reasonable job-related directives as given by the supervisor required.
• Sit approximately 60-70% of the time, move 30% of the time.
• May need to travel occasionally

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