Where compassion meets innovation and technology and our employees are family.

Essential Duties and Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive;

employees will perform other reasonably related business duties as assigned by the immediate supervisor and / or hospital administration as required.

MOS duties :

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates the ability to use computer / software applications required for the job.
• Demonstrates thoroughness and dependability.
• Demonstrates excellent organizational skills.
• Must be detail-oriented.
• Must be able to manage multiple tasks in a busy medical office environment.
• Must be able to effectively communicate and work with patients, families, physicians and staff.
• Must be able to effectively work as a team member.
• Participates in departmental meetings, in-services and performance improvement activities Schedule / Reschedule patients for necessary procedures / appointments utilizing available scheduling tools.
• Seek assistance when scheduling or registration needs are unclear.
• Obtain demographic and payer information required for scheduling and registration.
• Coordinates multidisciplinary patient scheduling.
• Document cancellations / no-shows in the appropriate scheduling system.
• Document scheduling activities within the referral.
• Communicates with referring and community physicians to address the scheduling and registration needs of patients. Informs manager of any difficulties.
• Communicates with authorization department in order to meet the patients scheduling needs.
• Manages patient correspondence to meet scheduling needs.
• Anticipating scheduling conflicts and taking action to resolve.
• Manage and disseminate clinical information in many forms to facilitate patient care. (example : therapist evaluation charts, scanning prescriptions, etc )
• Completes the registration process for new and recurring patients.
• Manages patient accounts at the beginning of each month
• Collects and records payments for rehabilitation services.
• Ensured compliance with hospital policies regarding health information.
• Scan paper medical documents into electronic medical record as appropriate.
• Will occasionally drive for Driscoll Children’s Hospital business.

Education and / or Experience :

• High school diploma or general education degree (GED); or two years related experience and / or training; or equivalent combination of education and experience.

Last updated : 2024-05-09