Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience. Your role will involve handling guest inquiries, managing reservations, and assisting with various administrative tasks. If you have excellent communication skills and enjoy working in a fast-paced hospitality environment, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Manage reservations and ensure accurate room assignments
- Assist with administrative tasks such as filing, data entry, and report generation
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Requirements:
- Previous experience in a front desk or customer service role preferred
- Knowledge of hotel operations and reservation systems is an asset
- Bilingual skills (English/Spanish) are highly desirable
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficiency in using phone systems, computers, and other office equipment
- A positive attitude and willingness to provide exceptional guest service
- Flexibility to work various shifts including evenings, weekends, and holidays

We offer competitive pay rates based on experience along with opportunities for career growth in the hospitality industry. Join our team today and be part of creating memorable experiences for our guests.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements. Management reserves the right to modify, add, or remove duties as necessary.

Job Types: Full-time, Part-time

Pay: $16.50 - $18.00 per hour

Expected hours: 30 per week

Schedule:

• Day shift
• Evening shift
• Night shift

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Point Pleasant Beach, NJ 08742 (Required)

Ability to Relocate:

• Point Pleasant Beach, NJ 08742: Relocate before starting work (Required)

Work Location: In person