418 Customer Success Manager Jobs in New York, NY
Dreamdata is Hiring a Customer Success Manager Near New York, NY
Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue, something that wasn't fully possible until now.
With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are scaling our team in New York and are seeking a founding Customer Success Manager for our new US office.
The Opportunity
As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about customer success and data-driven results, offering the opportunity to help companies solve their most challenging data problems. You will also become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. If you are excited about this opportunity, you might be the Customer Success Manager we are looking for!
Please note, this is a non-commercial role focused on being a strategic advisor, driving adoption and usage and involves some technical acumen as well as marketing knowledge.
Requirements
Here's what we are looking for:
- 5 years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
- Proven track record of driving results for your customers and your company
- A strategic approach to customer management, w/ strong business acumen
- Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
- Entrepreneurial mindset. You will be the founding CSM and will have to wear many hats, all while operating independently
- SQL and JavaScript skills would be a significant advantage.
- This is a hybrid role, in office at our Midtown Manhattan location Tuesday, Wednesday and Thursday each week. No exceptions for a full time remote environment.
Benefits:
- Base Salary of $120,000 w/ Customer Retention Bonus up to $30,000
- Health/Dental/Vision Insurance 100% Covered
- Equity
- The excitement of helping to build and launch a rocket ship!
Job Summary
Full Time
$123k-171k (estimate)
06/14/2024
07/02/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
