POSITION: Front Desk Associate (Floating between New Albany & Jeffersonville)

This opening will be based out of our Jeffersonville location.

Job Summary: This individual is responsible for: welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures, entering new patient information into computer, checking out all patients, collecting payments, explaining all charges to patients, and verifying all insurance and address information. Duties may vary daily.

Pay is commensurate with experience. This is a full-time position.

1. High school diploma or equivalent required.

2. Basic computer competency required.

3. One year minimum experience in medical practice (preferred).

4. One year minimum experience with Medicare / Medicaid (preferred)

1. Excellent customer service and communication skills.

2. Empathetic personality and attention to patient’s needs.

3. Management of multiple tasks simultaneously.

4. Strong problem solving skills.

5. Ability to work as a team member.

6. Strong organization with attention to detail.

7. Respectful treatment of patients and co-workers.

At times employee will be scheduled to work at locations other than their ‘base’ location or may need to travel between locations in one work day based upon the needs of the practice.

When scheduled to work at a location other than your ‘base’ location, you will be notified in advance and are expected to appear as scheduled and follow all protocol as defined within this job description and the employee handbook. Duties may vary between offices.

This position operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear and communicate with customers. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee frequently accesses all areas of the building. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.