7 Guest service leader Jobs in Rochester, MI
Douglas J Aveda Institutes & Salons is Hiring a Guest service leader Near Rochester, MI
Job Description
About the Role :
As a Guest Services Shift Leader, you'll be a key member of our salon’s leadership team, reporting directly to the Salon Director.
You will lead our Guest Services team and ensure the smooth operation of Guest Services and Salon operations. Your role is pivotal in upholding our commitment to providing exceptional guest care.
Your Responsibilities Will Include :
Leadership :
- Assist in training the Guest Services team, working closely with the Salon Director.
- Oversee front desk operations, retail, and guest care.
- Prepare and organize the Guest Service schedule to ensure efficiency.
- Act as a liaison for technicians when the Salon Director is unavailable.
- Lead by example, setting high standards for the guest service team.
- Collaborate with the Salon Director in managing retail and supply orders and timecard adjustments.
Guest Reservations :
- Provide outstanding guest care from the moment they walk in.
- Facilitate the guest experience through warm greetings, efficient check-ins, and seamless check-outs.
- Play a crucial role in salon opening and closing procedures.
- Manage cash handling, bank deposits, and customer returns.
Product & Service Knowledge :
- Maintain the aesthetic appeal of our retail area.
- Stay updated on the product lines and assist guests in selecting the right products for their needs.
- Participate in product knowledge training to offer expert recommendations.
Qualifications
What We're Looking For :
- Strong leadership skills, leading by example.
- Ability to coach and support the Guest Service team in the Salon Director's absence.
- Previous retail and / or customer service experience is a must.
- Supervisory experience is a significant advantage.
- Exceptional organizational and multitasking abilities.
- Polished and professional appearance that aligns with the Douglas J and the Salon Industry.
- High School diploma or equivalent; some college or post-secondary education is a bonus.
- Attention to detail and a charismatic attitude.
- Reliable transportation for bank deposits.
- Flexibility to work a full-time schedule, including evenings and Saturdays.
Additional Information
Why You'll Love Being a Part of Our Team :
- Join a company with over 55 years of growth and success in the beauty industry.
- Competitive pay, $16-20 / hour based on experience
- Enjoy product and service discounts.
- Access affordable insurance benefits and a 401(k) with a company match.
- At Douglas J, we value diversity and are committed to fostering an inclusive environment for all team members.
Ready to elevate your career as a Guest Services Shift Leader with Douglas J? Apply today to be part of our passionate and dedicated team!
Last updated : 2024-05-06
Job Summary
Full Time
Elementary & Secondary Education
$37k-59k (estimate)
03/27/2024
06/21/2024
douglasj.com
ROYAL OAK, MI
200 - 500
1967
LAUREN PEDIGO
$10M - $50M
Elementary & Secondary Education
Related Companies
About Douglas J Aveda Institutes & Salons
Douglas J Companies include luxury Salons and Day Spas, as well as high-end cosmetology schools. When Douglas Weaver started cutting hair in the mid-1960s, his vision for a salon was based on three simple principles: providing unbeatable services to guests, creating career opportunities for aspiring professionals in the salon industry, and giving back to the communities that supported his vision. More than 45 years later, Douglas J Aveda Institutes and Salons have become staples in communities throughout southern Michigan, Illinois and Tennessee.
The job skills required for Guest service leader include Guest Service, Customer Service, Leadership, Cash Handling, Attention to Detail, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service leader. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service leader. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service leader positions, which can be used as a reference in future career path planning. As a Guest service leader, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service leader. You can explore the career advancement for a Guest service leader below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Leader, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Leader for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Leader job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Leader jobs
Acting as a link between guests and hotel management.
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Understanding safety and emergency procedures.
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Reporting on daily operations in a timely manner.
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Step 3: View the best colleges and universities for Guest Service Leader.
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