Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have a passion for hospitality and excellent communication skills, we would love to hear from you.

Responsibilities:
- Manage all aspects of the front desk operations, including check-in/check-out procedures, guest inquiries, and requests.
- Train, supervise, and schedule front desk staff to ensure efficient and professional service.
- Maintain accurate records of room availability, rates, and guest information.
- Handle guest complaints or issues promptly and effectively to ensure guest satisfaction.
- Coordinate with other departments to ensure smooth operations and seamless guest experiences.
- Monitor and maintain inventory of office supplies and equipment.
- Assist with night audit duties as needed.
- Ensure compliance with hotel policies and procedures.

Experience:
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with the ability to handle difficult situations professionally.
- Excellent phone etiquette and familiarity with phone systems.
- Multilingual abilities are a plus.
- Knowledge of night audit procedures is desirable.
- Proficient in hospitality software systems.

If you are a detail-oriented individual with a passion for providing exceptional guest service, we invite you to apply for the position of Front Office Manager. Join our team and contribute to creating memorable experiences for our guests.

Note: All positions must be paid, including internship positions.

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person