Are you a dynamic hospitality leader looking to elevate your career to new heights? is seeking a passionate and experienced Director of Rooms & Guest Services to join our team!

As the Director of Rooms & Guest Services you will play a pivotal role in ensuring exceptional guest experiences and operational excellence.

From overseeing front desk operations to managing housekeeping and guest services in this union environment, you'll lead a talented team to deliver unparalleled service standards.

The Director of Rooms & Guest Services is responsible for the direction and oversight of key guest contact departments and their managers / team members.

He / she manages and leads all guest services, bell / door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests.

Specifically, you would be responsible for performing the following tasks to the highest standards :

Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers.

Hires, supervises, counsels, disciplines, and evaluates all guest services

• Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allows for an outstanding guest experience.
• Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
• Manages executive office projects by directing staff and monitoring progress as required.
• Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
• Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.

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What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Thorough knowledge of all guest services and housekeeping department operations and individual job requirements
• Excellent written, verbal, and organizational skills required
• Computer literacy and financial management a must
• Ability to resolve guest, supervisor and employee conflicts
• Able to manage effectively multiple tasks at all times
• Ability to listen effectively and communicate clearly with guests and coworkers

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success.

This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes :

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams : Best-in-Class PTO

Go Hilton Travel Discount Program

Hotel rates as low as $40 / night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support

Flexible Schedules Access to your pay when you need it

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Last updated : 2024-05-12