Description

Who we are: Dorfman Milano is the trusted leader of headwear and accessories to style all of life’s adventures. Our team fosters a dynamic, inclusive, and collaborative environment where we embrace challenges, cultivate open communication, and thrive on the collective pursuit of excellence.

In this role, you will:

The Manager of Accounts Receivable will be responsible for supervising all related processes, including billing, credit, collections, dispute resolution, and cash application. This position is responsible for driving performance strategies that align with the vision and strategic goals of the department.

This role will focus on enhancing accounts receivable due to the company by ensuring payments are made timely according to customer payment terms, and that all customer deductions are validated. This role will drive continuous improvement and automation, as well as introduce industry-standard processes in order to ensure the AR team performs at a world-class level.

• Lead and manage a team of collection specialists and credit coordinators.
• Establish and maintain credit policies and procedures.
• Oversee the timely and accurate processing of invoices.
• Oversee the cash application process and handle exceptions and questions from A/R team.
• Monitor customer accounts for overdue payments and follow up with customers to secure payments.
• Review and analyze aging reports to identify delinquent accounts and take appropriate actions.
• Work closely with sales and customer service teams to resolve billing discrepancies and customer inquiries.

• Develop and implement strategies to improve collections and reduce DSO (Days Sales Outstanding).
• Provide regular reporting to senior management on accounts receivable performance and aging trends.
• Manage relationships with external collection agencies as needed.
• Ensure compliance with company policies, accounting standards, and regulatory requirements.

Qualifications

• Effective communication skills.
• Excellent strategic and analytical skills.
• Proven ability to streamline processes and enhance productivity.
• Strong change management and influence skills to effectively drive performance.
• Ability to be granular while seeing the big picture and the ability to be tenacious while bringing people along the change continuum will be the keys to success in this role.
• Ability to synthesize information, extract key concepts, and summarize in a succinct manner.
• Identification and implementation of key performance indicator metrics, strong and validated leadership, and business insight.

• Bachelor's degree or a combination of relevant work experience and education in the areas of general finance, business management, or related professional field.
• 5 years experience in the following areas: business process improvements, special projects leadership, coaching and development, general accounting, and finance concepts.
• Software skills: MS Office and ERP experience.
• Must have experience leading all aspects of an invoice to cash team.
• Must be authorized to work in the United States on a full-time basis.