Vendor Specialist - eCommerce (Hybrid - Wright City, MO)

Position Summary

To maintain/build sales in Mass and Discount Retail segment by managing dotcom accounts and maintaining customer satisfaction. This position is in Wright City, MO.

Essential Job Functions

• Order Management
  • Communicate with Customers/Vendors through email, customer portals and phone.
  • Part of a large order processing team.
  • Vendor customer service duties, not a call center.
  • Research problem orders and available resolutions
  • Maintain Customer website portals (Walmart.com, Amazon, Wayfair, etc.)
  • Correct and release all orders on hold.
  • Monitor inventory feeds for accuracy.
  • Communicate with shipping department, Sales Representatives and Customer Relations.
  • Required written correspondence.

• Relationship Management
  • Develop strong cross functional relationships with the all-customer, Sales, cross-functional teams, including Inventory Management, Sales, Accounting and Operations.
  • Able to build constructive and effective relationships with a broad and diverse group of business partners.

Other Responsibilities

• Administrative responsibilities as noted/but not limited to:
  • Reporting
  • Handling customer/sales rep phone calls
  • Back up to the front desk as needed.

Qualifications

• Education Requirements
  • High School Diploma; Bachelor's degree preferred.
• Prior Experience
  • 3-5 years' experience within a customer service operation.
• Necessary Skills
  • Strong internal customer focus and attention to detail.
  • Demonstrated ability to meet deadlines.
  • Strong analytical skills.
  • Comfort working in a fast-paced environment.
  • Advanced Microsoft skills, including pivot tables, macros, etc.
  • Experience in PIMS software is a plus.
  • Communicate clearly and concisely, both written and verbal
  • Excellent listening and organization skills
  • Self-starter who effectively manages their own priorities and activities

• Use selling skills to upgrade orders, substitute products, turn inquiries into orders and introduce new products.
• Maintain existing customer base through proper servicing and complaint handling skills.
• Handle special assignments as needed.