Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Counter Barista you start a unique opportunity to become celebrated as the very best in your field.

You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

Our success is a result of our employees. As a Counter Barista at Hotel Bel Air, here are just some of the great benefits you will receive :

Medical / Dental / Vison Benefits

Pension / 401k Plan

Sick Time

Vacation Time

Free Meals on Duty

Hotel Benefits

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels stay once a year at each hotel!
• 50% off at restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala.

Your compensation as a Counter Barista will be $19.73 per hour.

What you'll do

You’ll love what you do and take pride in delighting our guests :

Ability to clearly and pleasurably communicate in English and / or other foreign language (Spanish, French, Japanese or German, etc.

very helpful) with guests, visitors, management and co-workers to their understanding, both in person, on the telephone, and via email.

Our Counter Baristas are responsible for with all aspects of hot drinks service, experience of using and maintaining a coffee machine, and packaging / serving pastries.

Keeps work area clean and organized so that co-workers and management can locate resources and products as needed .Always ensuring that excellent quality and superb service is delivered to all guests.

• Maintains the highest level of standards for all product preparation
• Promote positive relations with all individuals who enter The Patisserie and by telephone.
• Ability to focus on the guest needs remaining calm and courteous. To think clearly, quickly and make concise decisions.
• Ensure that The Patisserie area is clean, tidy and re stocked when necessary during their day; this will include being responsible for maintaining the equipment and thoroughly cleaning at the end of each business day
• Prioritize, organize and follow up.
• Work well under pressure and assist guest and employees with any given period of time.
• Attention to details.
• Maintain confidentiality of all guests and hotel information.
• Ensure security of The Patisserie and all product
• Work cohesively with other departments and co-workers as part of a team.
• Process, box and package orders
• Suggestively sell and display items attractively.
• Assist in inventory as needed with the Accounting Department.
• Ability to work without direct supervision.
• Ability to work any day / shift including weekends and holidays.
• Willing and able to cross train in various departments so to have an excellent understanding and knowledge for the overall guest service, standards and experience.

While performing the duties of this job, the employee is regularly required to talk, and hear. The employee frequently is required to walk and stand for up to 8 hours.

Ability to bend, stoop, crouch, use hand, finger and wrist dexterity. The employee must regularly lift and / or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.

The items shared are the essence of a day in the life of a Counter Barista but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for attention to detail is critical for this role.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• Our hotels operate nonstop, this requires flexibility from everyone on the team.

Previous hotel and / or spa experience is preferred but not required. Ability to learn about spa business and treatments, as well as the inner workings of the hotel will be expected.

Last updated : 2024-05-18