The Employee Relations Business Partner (ERBP) provides both tactical and strategic support to assigned People Managers within the DashMart organization. The ERBP guides leaders through performance improvement, conduct concerns, and interpersonal conflicts. Additionally, this role is responsible for looking into workplace concerns raised by all levels of employees within the DashMart organization. The ERBP plays a vital role in ensuring a positive employee relations climate; compliance with relevant employment legislation; and consistent application of company processes and policies.
The Employee Relations Partner reports to the Employee Relations Manager and partners closely with Business Leaders, HR Business Partners, Employment Legal, the Learning team, and other functions within the People Team.
What You'll Do

• Providing guidance and recommendations people managers on a variety of subjects, including but not limited to performance management, involuntary terminations, conflict resolution, policy and procedure interpretation, and alignment with applicable law
• Reviewing employee concerns and identifying any policy violations where necessary
• Providing white glove service to both salary and hourly populations through managing assigned ER casework from start to finish
• Maintain detailed and accurate accounts of ER cases with timely memorialization of the notes and supporting documents into the case management system
• Ensuring application of company policies and procedures in a consistent and equitable manner
• Approach decisions proactively, making effective and pragmatic choices, balancing benefit and risk, and maintaining compliance
• Collaborating with other business partners (HRBPs, Legal, etc.) as needed on case matters
• Identifying opportunities for process and policy improvement and being responsible for making those recommendations and aligning appropriate stakeholders
• You will have a high level of access to confidential and business information and will be expected to maintain a high degree of confidentiality and discretion concerning all matters, data, and documents

You're excited about this opportunity because you will…

• Be sought out by our business leader for thought partnership on challenges they are facing
• Focus on balancing qualitative and quantitative data to look around corners and make recommendations
• Use your expertise to guide leaders to maintain and build strong-performing teams
• Keep a finger on the pulse of how our employees are experiencing DoorDash and relentlessly advocate for their needs
• Be a culture carrier who shapes and evolves the DoorDash experience in partnership with our business leaders
• Assist in developing and deploying targeted ER training sessions for people leaders across the organization

About You

• BS/BA degree preferred or relevant on the job experience, with at least 3 years' relevant employee relations experience, ideally focused employee relations, employment law, or HRBP/People Partner experiences
• Experience supporting an hourly population
• Outstanding interpersonal skills exemplified by great communication (written and oral) and a high EQ
• A phenomenal team player who knows how and when to collaborate to ensure success, and comfortable liaising with multiple levels of leadership, Legal, HRBPs, and other stakeholders to get things done
• Experience working with HR Information Systems (Workday, Service Now, etc.) and case management software (HR Acuity)
• You are a problem solver, with a strong bias for action that knows how to ask the right questions when you're unsure
• Flexible, organized, and able to easily shift priorities
• "Customer service" minded professional
• Exceptional follow-through and attention to detail
• Well-versed in federal employment law and able to look up relevant state legislation as needed
• Position may require some light travel as needed

Why You'll Love Working at DoorDashWe are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
About DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.