RETAIL JEWELRY STORE SALES MANAGER

We’re looking for the prefect combination of creativity, experience, drive and leadership. Are you a manager who is enthusiastic, flexible, and proud of your results? Are you disciplined and dedicated to your own success and that of your team? If you’re a good problem solver and a team player who is skilled in the important aspects of managing people and if you have a genuine appreciation for beauty, quality and outstanding customer service, YOU may be the right person for us!

JOB DESCRIPTION OF RETAIL JEWELRY STORE SALES MANAGER

The Sales Manager drives sales, service, loyalty and operational productivity on the sales floor to deliver store metrics. They own the customer and colleague experience by actively circulating the selling floor, setting the tone and communicating broadly to ensure team alignment. The Sales Manager serves as the People Leader for direct reports – owning the selection, development and retention of this team. The Sales Manager leads from the selling floor to redeploy resources and keep the team moving in response to customer activity, consistently driving productivity and performance. The Sales Manager is a key partner to Owner, and may be required to serve as the in-store expert for one or more defined aspects of the business including selling, merchandise execution, training and colleague care.

ESSENTIAL FUNCTIONS:

People readiness: Delivers available, informed and elevated sellers

• Utilize staffing hours through proactive management of open jobs, open shifts, and associate attendance
• Require professional readiness of staff in appearance, skill, and attitude
• Effectively communicate business-driving and procedural information to ensure associates are knowledgeable about products and confident in customer interactions
• Lead and educate relationship selling, appointment and digital selling, building a client book and driving outreach to maximize business.

Staff Onboarding and performance development: Delivers plan through a skilled and prepared team

• Ensure new hires complete all required orientation and onboarding
• Actively own associate development after onboarding, including follow up on skill building roadmap and developmental courses.
• Use Performance Coaching and Monthly Colleague Evaluation to establish and communicate clear expectations for selling/support behaviors and for empowered and self-driven business ownership
• Consistently coach by providing on-going, balanced performance feedback. Use formal touch points and tools to recognize, reinforce and develop strong skills.

Floor readiness: Delivers a clean and organized shopping environment

• Maintain Doland Jewelers visual merchandising standards by ensuring staff proactively owns floor readiness
• Ensure adherence to asset protection, inventory control, and compliance procedures.

Customer readiness: Ensures an Outstanding, Personal, Fun customer experience

• Observe, coach and role model customer-centric selling behaviors at all times
• Interact with customers throughout store managing traffic, addressing issues and seeking feedback.

Business Ownership: Validates effectiveness through achievement of key metrics

• Is conversant about the business and understands department trends vs. plan and previous year’s performance and results
• Know what brands and categories are selling via floor observation and ground intelligence from sales professionals and customers
• Champion strong acquisition and retention of customers

• Meets and exceeds monthly/yearly individual and store metrics.

Job Type: Full-time

Pay: $75,000.00 - $87,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 4 years

Shift:

• Day shift

Work Location: In person