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Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
The Support Analyst - Tier I is the first point of contact with clients. You will need to be prepared to guide them in solving problems that may be encountered during the use of Docusign products and provide the customer with a great experience, aiming to increase adoption and satisfaction. This position requires technical insight, as the analyst will assist in solving complex production problems (including customer concerns, system testing, strategy sessions, and company-wide knowledge distribution), and act as a consultant to intermediate features of Docusign, such as our Power Forms, Templates, Bulk Actions, and WebApp usage. You will participate in special projects, as required, under supervision that improve the quality and efficiency of the support service. You should have a customer focus and a gentle, professional and collaborative profile. You will also need to have good interpersonal skills, since you should assist Support Analysts - Tier I whenever necessary.
This position is an individual contributor and reporting to the Manager, Support.
Responsibility
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
Basic
Preferred
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
Full Time
$61k-78k (estimate)
05/13/2024
05/08/2025
docusign.com
WARRENVILLE, IL
3,000 - 7,500
2003
Public
$1B - $3B
DocuSign is a SaaS-based firm that provides contract lifestyle and electronic signature management solutions for financial and healthcare industries.