Overview

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Commercial Manager to join our Inwood, NY team supporting the JFK International Airport.

POSITION SUMMARY We are seeking a highly motivated and experienced Commercial Manager to join our team at dnata Catering. As a Commercial Manager, you will play a key role in driving the commercial success of our aviation catering operations. You will work closely with various stakeholders, including airlines, vendors, and internal teams, to ensure efficient operations, maximize revenue, and deliver exceptional service to our clients.

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Accepting applications until: 5.10.2024

You Will

• Implement commercial strategies to maximize revenue generation and profitability for our aviation catering business.
• Establish and maintain strong relationships with airline partners, vendors, and other key stakeholders in the aviation industry.
• Collaborate with the Sales teams to identify and pursue new business opportunities, expanding our client base and market share.
• Negotiate contracts and agreements with airlines and vendors, ensuring favorable terms and conditions for dnata Catering.
• Monitor market trends, competitor activities, and customer preferences to identify opportunities for product and service enhancements.
• Analyze financial data and performance metrics to evaluate the profitability of our aviation catering operations and make data-driven decisions.
• Implement pricing strategies and manage pricing negotiations with airline partners, ensuring competitive pricing while maintaining profitability.
• Lead a team of commercial professionals, providing guidance, support, and coaching to ensure their success and development.
• Collaborate with cross-functional teams, including Operations, Finance, and Quality Assurance, to ensure seamless and efficient operations.
• Stay up-to-date with industry regulations, market trends, and customer demands to proactively address any challenges or opportunities.
• Prepare and present regular reports on market trends, financial performance, and commercial activities to senior management.

NONESSENTIAL FUNCTIONS: 

• Other duties as assigned by management.

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. $130,000.00 - $150,000.00 

You Have

• Proven experience as a Commercial Manager or similar role in the aviation or catering industry, preferably within a high-volume catering environment.
• Strong business acumen and understanding of commercial and financial principles in the aviation catering context.
• Strong culinary expertise and knowledge of various cuisines, cooking techniques, and food safety standards in the aviation catering context.
• Excellent negotiation and contract management skills, with a track record of successfully closing deals and maintaining strong business relationships.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams in a corporate office setting.
• Strong analytical and strategic thinking abilities, with the ability to identify opportunities and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Ability to thrive in a fast-paced and dynamic environment, with the ability to adapt to changing priorities and meet deadlines.
• Strong leadership skills, with the ability to motivate and inspire a team to achieve targets and drive results.
• Knowledge of aviation industry regulations, quality standards, and customer service requirements.
• Proficiency in using relevant software and tools for financial analysis, contract management, and reporting.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Strives to increase productivity; Works quickly. Follows through on tasks given and goes above and beyond in delivering internally as well to external parties.

Physical demands:

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.

dnata’s Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

Delivering:

Does what they say they will. And they balance the needs of our customers' needs with our business's needs.

Drive

Always gets the job done. And still put the needs of our business first.

Open to opportunity:

Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking:

Understand our business. Uses this understanding in their day-to-day work and plans for the future.

Collaborate:

Look for solutions that work for themselves, their team, and the whole organization.

Engaging others:

Acts in a way that gets others on board – and when things don’t go to plan, they deal with conflict in the right way.

Provide direction:

Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent:

Self-aware. Always learning. Always developing. And always helping others to develop, too.

Demonstrated Values to be Successful in the Position:

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:

• We put safety and security first in all our actions.
• We will set challenging goals and meet them.
• We deliver to a consistently high quality.
• We take ownership and responsibility of a situation until it is resolved.
• We are not afraid of failure and learn through our mistakes.
• We respect each other regardless of background.

Diversity Matters

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.