DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100 employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLCis seeking a INFRASTRUCTURE SUPPORT SME

Duties and Responsibilities:

Manage and supervise teams of network engineers and technicians, providing guidance, performance management, and fostering a collaborative environment.

• Investigate and successfully implement and integrate new technologies into a converged network, ensuring seamless operation and compatibility.

• Oversee personnel in various areas including storage technologies, enterprise security, network management, desktop and server operating systems, directory services, unified communications, wireless technologies, application distribution technologies, and internet services.

• Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including servers, network systems, storage, and cloud services, ensuring optimal performance, security, and scalability.

• Forecast resource requirements for infrastructure and application scaling, collaborating closely with other IT teams to accommodate the organization's growth and evolving needs.

• Implement and maintain network monitoring tools to proactively identify and resolve network issues, ensuring high availability and optimal performance.

• Ensure network security by implementing best practices, firewalls, intrusion detection/prevention systems, and staying updated on security threats and mitigation strategies.

• Collaborate with network service providers and vendor contractors to negotiate contracts, monitor service level agreements (SLAs), and ensure cost-effective solutions.

• Forecast network growth and plan for additional resources, such as bandwidth and hardware, to accommodate the organization's evolving needs.

• Develop and execute procedures for handling network incidents, outages, and escalations, minimizing downtime and impact on business operations.

• Maintain accurate documentation of network configurations, policies, and procedures, facilitating troubleshooting and knowledge sharing.

• Stay informed about emerging networking technologies and recommend relevant solutions to enhance network performance and security.

• Work closely with other IT teams, departments, and management to align network infrastructure with overall business goals and objectives.

• Conduct root cause analyses to identify underlying issues and implement corrective actions to prevent recurrence.

Education and Years of Experience:

• Minimum of 5 years of experience in infrastructure support or related roles.
• SAFe Certified Program Consultant (SPC) certification or equivalent
• Expert knowledge of LAN/WAN architecture integration and network management principles.
• Strong leadership skills with experience in managing teams and fostering collaboration.
• Proficiency in security management, vendor contractor management, and incident response procedures.

Required and Desired Skills/Certifications:

• Excellent communication and interpersonal skills, with the ability to work effectively across departments and management levels.
• SAFe Certified Program Consultant (SPC) certification or equivalent
• Proven track record of successfully implementing and integrating new technologies into a converged network.
• Ability to conduct root cause analyses and drive continuous improvement initiatives.
• Bachelor's degree in computer science, information technology, or related field (preferred).

Additional Requirements:

Min Citizenship Status Required: US Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Tysons, VA

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Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.