Description

Position Overview:

• The System Administrator assists the CIO by supporting the multi-site enterprise network. This support includes existing network technologies, server systems and related environments. The System Administrator works closely with the CIO to maintain environment operation, maintain integrity, and ensure system uptime. 

Responsibilities:

• Administers vulnerability management by testing and deploying Microsoft, application, and third-party patches and upgrades
• Administers Windows Active Directory domain, sites, group policy objects, organizational units, groups, computers, and user objects
• Administers network services including DHCP, DNS, and WINS
• Administers software licensing compliance on servers, workstations, and applications
• Identify user needs and work to find efficient options and IT solutions. 
• Provide technical support for both hardware and software issues our users encounter
• Manage the configuration and operation of client-based computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Respond to and resolve help desk requests
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Setup and modifications of current EDI Integration
• Install and test computer-related equipment
• Ensure design of network/systems allow for all components to work properly together. 
• Ensure network connectivity, throughout the company's LAN/WAN infrastructure, is on par with technical considerations. 
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Perform network address assignment
• Assign configuration of authentication and authorization of directory services.
• Analyze and isolate issues through root cause analysis.
• Continually monitor network systems and make recommendations for future upgrades based on company needs. 
• Document, and communicate any observed violations of the company’s policies on appropriate use of the internet and/or third-party unapproved software applications on company equipment. 
• Ensure companywide systems and data backups are in place and properly functioning. 
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers, as well as printers.
• Schedule and perform regular maintenance of servers, desktop computers, printers, routers, switches, label printers, scanners and phones.
• Maintain a current asset list for all installed and/or issued technology and equipment by department and individual. 
• Provide user training as necessary.

Requirements

Qualifications:

• Understanding of security and data integrity controls and protocols.
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• Advanced level knowledge of Microsoft Office Suite including Excel, Word and Access. 
• Experience presenting technical data and information to non-technical users.
• Excellent communication skills.
• Logic based problem analysis and problem-solving skills.
• Attention to detail and accuracy with memory skills capable of recalling details of past events or conversations with vendors and/or customers.
• Adaptability and capability to multi-task.
• Self-starter capable of self-direction.
• Excellent interpersonal skills.
• Strong documentation skills.
• Active listening skills.
• Stress tolerance level high with ability to stay calm during tense situations. 
• Patience

Education and Experience:

• Associates Degree in IT required, Bachelors preferred 
• Minimum of 4 years IT experience required
• Certification as IT Technician will be an advantage (e.g. CompTIA A , Microsoft Certified IT Professional)