Description

Founded in 2008 DMA Industries, LLC (DMA) has quickly grown to become a trusted supplier to the North American Automotive Parts Aftermarket. DMA has a dynamic, performance-driven work culture that embodies the entrepreneurial spirit. teamwork, collaboration, and an unwavering standard of ethics. 

Position Overview:

The Warranty & Product Validation Engineer is responsible for assuring products meet DMA standards and warranty is held to expected levels. Oversees the Warranty & Product Validation Technician who reports to this position. Conducts validation tests beyond testing that that technician conducts and confers with CAD data when required to ascertain where issue lie. This position finalizes inspection result documents or in the ERP system for further customer response or evaluation by the appropriate engineering team members. Works with product management and suppliers to rectify variances to product specifications or warranty problems. The Vice President of Product R&D supervises this position.

Duties and Responsibilities:

• Manages Warranty & Product Validation Technician, providing guidance, leadership, and if required discipline to the role, assuring effective part validation and warranty processing
• Reviewing and finalizing warranty reports for customers. Assuring they are complete and done on time, to give DMA best possible chance of mitigating customer deductions. Keeping portals and tracking files up to date
• Conduct additional testing and comparison to CAD files as required. Handing off to product engineering as required, then following up as needed to assure answer is received and recorded
• Set repair procedures for repairing stock, and assist in training repair team as needed. Responsible for working with VP of R&D and Supply Chain to assure we have right parts and tools to repair products.
• Maintain and monitor written inspection schedule agreed with supervisor
• Coordinates product CAR investigations with the Engineering Product Development Engineers to conclusion
• Responds to customer quality concerns and maintain records of communications.
• Recommends quality control actions, repairs, and quarantine decisions to Engineering management with all necessary impact information for decision-making
• Facilitates review of nonconforming inventory and monitors product repair activities
• Assists Engineering management in preparing sampling plans for the finished product for the field inspector, entering data into the QMS system
• Works with product engineers, product management, and vendors to address new part variances to specifications and warranty issues

Requirements

Education/Experience & Skills:

• Two year technical degree. Engineering degree, military training, or strong knowledge of automobile repair are pluses.
• Understand and demonstrate the proper techniques for operating and maintaining measurement tools, hand tools, and testing equipment. 
• Good computer skills, including Microsoft Office, especially Excel. Experience with handling data and input with ERP system a plus.
• Knowledge of quality systems (8D, CAR, AQL) is a plus
• Strong written communication skills, including report preparation. To prepare all documentation this position requires, need to be able to absorb, organize, and analyze large amounts of information and recognize key data points and what information means
• Ability to read and interpret data from drawings and specifications.
• Ability to lift parts to 50 pounds from the floor to a worktable for inspection.
• Requires ability to self direct work 
• Requires problem solving skills to assess parts and ascertain probable reasons for failures 
• The primary work location is the Wellman Laboratory. This position will travel to other DMA warehouse locations occasionally

Language Skills: Ability to read and write in English. Ability to effectively articulate and present information and respond to questions from Management in a professional manner.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations within ADA guidelines that do not cause Company excessive expenditure(s) may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to have manual dexterity and written, verbal & auditory skills. The employee is regularly required to stand, walk and sit during the workday. The employee is occasionally required to lift and/or move up to 50 pounds. Any additional weight to be lifted should only be accomplished with assistance. Specific vision abilities required by this job are close vision and distance vision. The employee is expected to handle occasional high stress projects/situations as needed due to work to be accomplished, deadlines to meet, etc. Employee must be able to accommodate the requirement of public transportation of any type, in role, to get to/from employment/other offices, off site meetings in a timely manner, as scheduled. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the daily work environment is usually moderate and could possibly change during the business day.

Job descriptions are used for informational purposes only, are not to be considered all-inclusive of responsibilities within a position and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions does not alter the “at-well” policy of the Company meaning that the Employee or the Company can separate employment at any time, for any reason, with or without cause. The provisions in the job description do not constitute a “contract of employment” with Employee or anyone else for any fixed period of time, either expressly or by implication. The Company subscribes to the tenets of Federal laws, Regulations and Executive Orders and the laws of the States and Municipalities in which we conduct business regarding Equal Employment Opportunity. We are committed to hiring and developing the most qualified people from the available workforce in the communities we serve. It is our policy in all personnel actions, including recruiting, hiring, training, promoting, and compensating, to ensure that Employee and potential Employees are evaluated based on qualifications and ability, without regard to race, color, religion, creed, gender, national origin, age, disability, service in the United States Armed Forces, veteran status or any other legally protected characteristic. We recognize that our workforce and clientele are comprised of a diverse blend of people with different backgrounds and perspectives, and we value and promote diversity.