Company Description

DLS Discovery is a professional litigation support services company serving the Delaware legal community for over 15 years. DLS Discovery offers dynamic solutions in litigation support including: EDD, Document Retrieval, around the clock production services for binders, trial exhibits, mail fulfillment, and courier services extending from Washington, DC to New York. 

Job Description

The job's main function is to oversee productions shifts to effectively and efficiently complete all client requests for production.

The Assistant Operations Manager job duties are as follows: 

• Oversee Scanning and Electronic production requests

• Responsible for the creation and final inspection of deliverable volumes to client to check that deliverable specifications were followed in processing. These specifications primarily relate to the format and presentation of deliverable volumes(has OCR, data file fields, branding, etc) 

• Quality Control and signoff on Work Orders for all completed production jobs

• Review and determine if additional training is needed 

• Provide training and feedback to supervised employees

• Provide support with Quality Control of ALL outgoing mail prior to delivery to USPS or Overnight Service Provider

• Communicate with Director of Operations on status of jobs and production needs

• On-Call weekends on a rotating basis

• Ability to communicate effectively in a written and verbal manner. All communications with either other employees or clients must be made in a timely manner

• Staff support for Facilities Management department when needed

• When necessary, required to assist in production to ensure projects are completely in a timely manner, this may require standing for extended periods of time, lifting heavy objects on a regular basis up to 50lbs, do repetitive tasks with few breaks, and so forth.

• Transition production requests from one shift to the next incoming shift

• Assist with and provide feedback on employee reviews

Qualifications

• College Degree Preferred, 2 years of industry experience required

• Computer literate with experience in Microsoft Office which includes Excel, Word, Access specifically. IPRO Proficiency a plus. Prior experience with supervisory skills required

• Attention to detail and ability to multi-task while exhibiting a professional manner at all times

• Ability to solve problems as they occur during the production of client requests

• Must be able to work flexible hours i.e. working late or early if needed 

Additional Information

DLS Discovery offers vacation/sick benefits. Health and Dental Insurance, Paid Holidays and a 401k Plan.